Front Desk Associate Details

Front Desk Associate

Exer Medical Corporation - Northridge, CA

Employment Type : Full-Time

Company Description

Exer Urgent Care is an innovative healthcare provider with a platform built for growth. We are transforming the urgent care industry with an ER physician-staffed clinical model and a retail inspired online/offline treatment experience. Each Exer facility has an on-site ER doctor, a nurse, X-Ray and IV capability, licensed lab with a broad array of test results available within minutes, plus a dispensing pharmacy. Exer offers more comprehensive medical services than a traditional walk-in urgent care…all for the cost of an office visit copay. From coughs and colds to bumps and bruises, as well as broken bones and lacerations, we can handle it. If you need an ambulance, call 911 – for everything else, come to Exer.

Summary: The Front Desk Associate will be responsible for greeting patients, activating patient files and provide support to patients and medical staff.

Exer Core Responsibilities

• Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
• Through genuine and positive communication, makes each customer feel informed, understood, and special.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to keep up in the Exer environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Adherence to standards of business conduct and compliance.

Major Responsibilities

? Welcome Exer patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.

? Answering multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks.

? Discharge patients, assist office and clinical staff and close office at end of the night.

? Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.

? Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.

? Responsible for handling confidential records. Verifies information for correctness, places paperwork in proper sequence for physician examination or treatment, and files or distributes data in appropriate place.

Knowledge, Skills, Abilities and Other Qualifications

? Ability to multi-task and work well under pressure

? Knowledge of advanced computer software and the ability to acquire increasing expertise in electronic health record system Codonix and electronic billing system VIPA

? Advanced knowledge in MS Office programs including Excel

? Exceptional written and verbal communication skills

? Prior experience in a medical office setting is preferred

? High School diploma

? Vocational certificate in Medical Assistant is encourage

? Associates degree strongly preferred

Working Conditions

Center-Based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. The ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.

Travel – up to 5%