Front Desk Associate Details

Front Desk Associate

Club 24 Concept Gyms- Ridgefield - Danbury, CT

Employment Type : Full-Time

Who we are: Club 24 Concept Gyms is a rapidly growing health club organizaon that offers outstanding amenies like Recovery Zones, Group X Classes, Cardio Cinema for an inclusive price. Come experience what the Club 24 Concept Gym’s community is all about!

Do you have a passion for fitness and desire for a memorable and highly posive workout experience for others? No maer where they are on their personal fitness journey, we want Club 24 Members to feel welcomed, supported and safe while they work to achieve their fitness goals. If you enjoy engaging with others, providing exceponal customer service and have a "can do atude," a great place to grow your career in the health club business is with a Membership Service’s role at Club 24!

Membership Service employees are friendly, people-centric and help members have consistently exceponal workout experiences by greeng them and addressing their needs with the utmost professionalism, kindness and care. Specifically, the Member Service employee is responsible for promong and selling memberships, recovery smoothies, and services while providing impeccable service to Members and Guests. Responsibilies include checking in Members in a friendly and posive manner, processing payments and collecng past due accounts, fulfilling all check-in procedures, coordinang tours for Guests and other dues as assigned.

What you’ll do as a Member Service Employee at Club 24:

• Opening and closing the club (if scheduled as an opener or closer) in a safe, efficient manner by following established opening/closing procedures.

• Check in each member using the proper check-in procedures

• Monitor check-ins to idenfy delinquent accounts and make all efforts to collect

balances and update informaon. Nofy Club Manager as needed.

• Register all guests into the gym using proper registraon procedures

• Ensure that guests and appointments are directed to the manager in a prompt and

friendly manner.

• Manage phone inquiries and assist them with their needs according to the company’s TI

procedures.

• Respond to member requests, inquiries and concerns. Ensure they get addressed in an

effecve, prompt and friendly manner.

• Promote and sell drinks, bars, supplements and merchandise

• Meet/ exceed daily and monthly Recovery shake goals

• Process all monetary transacons on the Point of Sale System according to POS

procedures.

• Keep and maintain lost and found items according to company procedures.

• Assess and keep the front desk and surrounding areas clean and sanized.

• Report all maintenance and cleaning concerns to Management

• Nofy management of gym incidents that requires incident reports

• Work when scheduled and adhere to company aendance policies

• Perform other dues as directed by management

What will make you successful:

• Excellent communicaon and customer service skills (required)

• Understanding of basic cash procedures is required

• Basic computer skills are required

• Generate, maintain and demonstrate a friendly, enthusiasc, and posive atude

• Ability to mul-task and determine priories

• Understanding of basic cash procedures

• Ability to handle challenging customer issues with paence, tact and professionalism

• Must have a high level of professionalism, honesty, integrity and work ethic

• Exhibit a superior sense of customer service at all mes

• Willingness to work flexible hours

Work perks & benefits:
Highly Compeve Compensaon (Hourly) Free gym membership
Free Personal Training
Fun, team-oriented environment

TO APPLY PLEASE GO TO OUR WEBSITE AND APPLY FOR THE MEMBERSHIP SERVICES:

hps: //apply.workable.com/club-24-concept-gyms/j/DDC49D57DE/

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No