Front Desk Associate Details

Front Desk Associate

Grand Timber Lodge - Breckenridge, CO

Employment Type : Full-Time

Grand Timber Lodge is seeking full-time Front Desk Associates to join our team and provide front line customer service to resort owners and guests. If you possess exceptional customer service skills, enjoy making people happy, and want to work with a fantastic group of people, then this job is for you! Become a part of something GRAND and join the Breckenridge Grand Vacations family! The wage is $19.00 per hour to start plus annual increases, which are performance-based. Full-time benefits include medical, dental, and vision insurance, paid time off, paid time to volunteer, a Merchant Ski Pass program and MORE! Employee housing opportunities may be available. Please visit www.BGVjobs.com for job information and to apply.

SUMMARY: This position provides front line customer service to resort owners and guests and is responsible for front desk tasks such as registering guests, responding to phone inquiries, assisting with guest requests, changing room assignments and upholding resort policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Included but not limited to:

• Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions.
• Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
• Respond to guest and owner inquiries regarding reservations and use of ownership.
• Assist guests and owners with making all types of reservations. Obtain assistance as needed.
• Act as resort telephone operator and answer the switchboard phone as needed.
• Verify accuracy of guest room folios and make necessary corrections. Interact with Night Auditor as needed.
• Ensure that both Housekeeping and Maintenance are informed of daily arrivals and departures, as well as any same day reservations and ensure units are properly locked off for arriving guests.

BENEFITS AND COMPENSATION:

This full time job includes a benefits package of:

• Medical, dental, and vision benefits
• Retirement Plan Benefits
• Paid Time Off, including sick leave, parental leave, and paid volunteer time
• Employer paid Short Term Disability and Group Life Insurance
• Hourly wage of $17.00 per hour