Front Desk Agent/Guest Services Details

Front Desk Agent/Guest Services

Hilton Garden Inn Charleston Airport - North Charleston, SC

Employment Type : Full-Time

Feel free to apply on Indeed, and/or you may call The Hilton Garden Inn Monday - Friday 10am - 3pm, for an on the spot phone interview, 843-308-9330! 5265 International Blvd, North Charleston, SC 29418.

· Register guests and assigns rooms. Accommodates special requests whenever possible.

· Assists in preregistration and blocking of rooms for reservations.

· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

· Understands room status and room status tracking.

· Knows room locations, types of rooms available, and room rates.

· Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

· Knows the location and types of available rooms as well as the activities and services of the property.

· Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Knows how to use front office equipment.

· Process guest check-outs.

· Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

· Uses proper telephone etiquette.

· Is aware of daily activities and meetings taking place in the hotel.

· Reports any unusual occurrences or requests to the manager or assistant manager.

· Knows all safety and emergency procedures, Is aware of accident prevention policies.

· Maintains the cleanliness and neatness of the front desk area.

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Referral program

Schedule:

• 8 hour shift

Work Location:

• One location

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No