Employment Type : Full-Time
Pay Rate:
15.00
Position Status:
Year-Round
Position Type:
Full-Time (Average more than 30 hours weekly)
What Will I Be Doing? :
You are the face that every guest sees when first entering the hotel. You get to be the welcoming and friendly person to ensure guests have a smooth process of checking in and checking out of the resort, as well as helping answer questions and help to create the lifetime memories making it an amazing experience throughout their stay with us. You are also responsible for reporting room issues into the work order system and answering incoming calls from guests and other departments. This is a multi-taskers dream as you manage multiple things while you check guests in and get to know them. You get the chance to WOW the guests every day and truly creating lifetime memories. Throughout your time, you share and develop your knowledge of hotel, 30A, and community happenings.
What Experience is Needed to Be Successful? :
It is best to have a high school diploma or equivalent for this position as it requires computer skills, critical thinking and problem solving abilities. With the high amount of guest service, it is a requirement to have customer service experience requiring verbal and written communication skills.
What are the Physical Requirements of the Job? :
Because this position is the representative of the hotel, you must be able to stand continually throughout shift; guide guests, and assist with luggage storage. You must be able to bend, kneel, crouch and sometimes reach overhead during your shift. Lifting or carrying heavy items is typically not required.
Company Vision & Values:
Our team at St. Joe Hospitality is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.
Who Are We?:
As Northwest Florida’s leading hospitality management company, St. Joe Hospitality oversees a premier collection of award-winning hotels and restaurants, recreational amenities, and one-of-a-kind resort offerings, including a private membership club. Spread along 26 miles of Scenic Highway 30A in South Walton and throughout Northwest Florida’s Emerald Coast, our collection showcases the very best of the region. With a promise to experience the very best in hospitality, our guests return to us year after year to relax, retreat and reconnect with their loved ones.
And much like our beautiful surroundings, life at St. Joe Hospitality moves with the seasons and the tides. Our team is like family, and we strive to create a work environment that’s welcoming, warm and successful. Nothing brings us greater joy than working together to create unforgettable memories for our guests every time they visit.
What Do We Expect? :
We believe passion, perseverance and drive are nonnegotiable team traits. We seek people who embody our Vision and Values and are selflessly committed to the guest experience.
How Do We Invest in Our Teams?:
At St. Joe Hospitality, we honor, cherish, cultivate and utilize the unique strengths of our team members, and we work hard to develop their diverse talents. Our leaders personify our Vision and Values and are committed to helping our associates grow, both professionally and personally. In doing so, we believe we not only build stronger people but also a stronger company and community. Our efforts include providing personal and professional growth through organized activities such as participation in our Community Involvement Committee (volunteerism opportunities at Habitat for Humanity and Weston Wood Ranch, to name a few). We also host a monthly company-wide Bookworms Book Club, regular workshops, classroom- and computer-based learning, and tuition reimbursement for relevant continued education and certifications. We actively and regularly identify new opportunities for team collaboration and connection.