Employment Type : Full-Time
Job Title: Front Desk Agent/Guest Service Agent Reports: Front Office Manager / GM Position Summary: The Front Desk agent represents the hotel to the guest throughout all stages of the guest’s stay. They are responsible for operating the front desk while providing a variety of hotel services for guests in order to optimize guest satisfaction and hotel revenues. Front Desk Agents must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail oriented. Essential Duties and Responsibilities: § Book guest reservations using knowledge of occupancy, arrivals and departure information. § Greet guests immediately with a friendly and sincere welcome. § Register guest into hotel in a prompt and courteous manner using up selling techniques to maximize room rates. § Prepare for all group check ins and outs, VIP arrivals, and any special assignments given. § Pre-register, block reservations following hotel rate structures, discounts and sell strategies. § Handle cash and credit card transactions accurately and securely. § Be familiar with all events, functions, and groups as well as the hotel brand, product and surrounding area. § Protect confidential guest information and the privacy of guests § Work closely with Housekeeping in keeping room statuses up to date. § Coordinates requests for maintenance and repair work. § All other duties as assigned. Knowledge, Skills and Requirements: § Must be attentive to details. § Be timely in all communications and requests by management § Must have the ability to handle pressure in meeting deadlines and prioritize tasks. § Must have the ability to work independently and use independent judgment with minimal supervision. § Must produce high-quality work that has been proofed and is error free. Job Types: Full-time, Part-time Pay: From $11.00 per hour Benefits: Schedule: Experience: Work Remotely: