We’re looking for a Front Desk Agent to be responsible for checking hotel guests in and out of their rooms, and ensuring that every single guest has an enjoyable experience at the hotel. The Agent will assist guests with any requests, while maintaining the Front of House area. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Store any luggage guests have
- Answer the phone and direct the call
- Take reservations on the phone
- Arrange transportation for guests
- Maintain the record of guests that have checked in and out
Skills
- 2+ years Hospitality preferred
- Fosse PMS experience preferred
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location:
Work Remotely: