Front Desk Agent Details

Front Desk Agent

Hampton Inn & Conference Center - Gardner, KS

Employment Type : Full-Time

Three Springs Hospitality Management is seeking to hire Guest Service Representatives for our Hampton Inn & Conference Center in Gardner KS!

Competitive Wages up to $15.00 per hour.

Join our family of exceptional hotels where you will enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun!

General Responsibilities:

The Guest Service Representative is responsible for representing the property’s service commitment to guests. He or she is to assist our guests efficiently, courteously and professionally in all front office related functions to maintain TSH standards of service and hospitality. To perform all tasks according to TSH Standard Operating Procedures. He or she handles guest’s check-in and checkout, reservations when required, incoming telephone calls and maintains status of rooms. The Guest Service Representative fulfills the duties of the traditional desk clerk position with greater emphasis on service to the guest and up selling of hotel services. The ideal individual for filling this position is a vibrant, “upbeat”, and outgoing person who can relate to guests appropriately and handle their needs efficiently.

What are we looking for?

• High School diploma or higher-level education.
• Hotel front office experience preferred, however, ability gained through 2+ years related employment (sales, cashier) or on-the-job training may substitute for actual front office experience.
• Requires ability to stand for 8-hour shift.
• Requires ability to lift 30-50 pounds.
• Requires ability to work flexible schedule to include weekends and holidays.
• Requires ability to work independently or as a team.
• Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
• Must have ability to professionally represent the hotel, deal positively with the public in person and over the telephone.

Job Type: Full-time

Pay: $13.50 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Work Location: One location