Employment Type : Full-Time
Our hotel is next to I-75 in Gainesville's retail district, in easy reach of dining and shopping options. The University of Florida is two miles away – we have plenty of UF spirit with corn hole and a custom Gator ping pong table in the courtyard. The Doubletree Gainesville is hiring a Front Desk Agent. The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. As a Front Desk Agent your responsibilities will include: -Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Requirements: *Available on flexible shifts on Weekday, Weekends and Holidays. Job Types: Full-time, Part-time Benefits: Schedule: Work Location: Work Remotely: Work Location: One location
-Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
-Able to work through customer service related issues
-Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning
*Possessing strong written and verbal communication skills
*Previous hotel front desk experience
*Proficient with technology