Front Desk Agent Details

Front Desk Agent

Residence Inn by Marriott - Chicopee, MA

Employment Type : Full-Time

The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guests accounts upon completion of their stay.

JOB DUTIES & RESPONSIBILITIES

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Records pertinent guest information in the pass on log.
• Ensures common area/lobby is clean
• Flexibility required, including working weekends and holidays
• Willing to learn all shifts - morning, afternoon and night.
• Experience with FOSSE preferred
• Must be able to work in a fast - paced enviroment.
• Knowledgeable of the Western Mass Area.
• Train new hires to Marriott Brand standards.
• Must be able to lift 20 pounds
• Hours will be from 3pm-11pm

Qualifications

We are looking for individuals with high energy and a strong focus on customer service. That are able to work a lot of weekends and have a flexible schedule.

Job Type: Part-time

Job Type: Part-time

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location