Front Desk Agent
Employment Type : Full-Time
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
- Responsible for verifying reservation information, registering guests, and securing payment for hotel guests upon arrival.
- Responsible for orientating guests to hotel, providing general information, and responding to guest inquiries as requested.
- Maintains $1500 cash bank ensuring accurate processing of cashier transactions and daily deposits.
- Responsible for posting of guest charges to established hotel accounts.
- Responsible for cashiering functions to include but not limited to cash and credit card settlements.
- Responsible for the sales and redemption of hotel gift certificates.
- Processes new card accounts, produces cards, and distributes brochures to registered hotel guests only.
- Has access to the system player rating to input hotel reservations. This position does not have the ability to modify player ratings or make a comp decision based on a player rating.
- Explains the player rating system and card benefits to hotel guests.
- Performs any other duties as assigned.
EDUCATION/EXPERIENCE/SKILLS REQUIRED:
Associate’s degree preferred. Previous work experience or hotel cashiering experience preferred. Must be guest oriented and have excellent customer service skills.
Should accommodation assistance be needed in the application process, applicants can contact Golden Nugget Human Resources at 609-441-8474 or via email: GNACHRInfo@gnacm.com
City
Atlantic City State
NJ Auto req ID
112944BR