Front Desk Agent-FT Details

Front Desk Agent-FT

Hampton Inn Milwaukee Northwest - Milwaukee, WI

Employment Type : Full-Time

POSITION TITLE: Front Desk Associate

REPORTS TO: General Manager

POSITION SUMMARY:

We’re looking for a Front Desk Agent to be responsible for checking hotel guests in and out of their rooms, and ensuring that every single guest has an enjoyable experience at the hotel. The Agent will assist guests with any requests, while maintaining the Front of House area. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answer the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests
• Maintain the record of guests that have checked in and out

Skills

• Hospitality experience preferred
• Fosse PMS experience preferred
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location