Duties & Responsibilities
- Performing or supervising the handling of all freight from shipper to receiver.
- Developing and maintaining a customer base according to geographic area.
- Communicating all service issues to the customer promptly.
- Selecting loads effectively through dedicated lanes, brokerage, and customer needs.
- Booking freight in each assigned area to ensure a balance of trucks and loads.
- Maintaining positive customer and driver relations.
- Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
- Attend meetings to improve problem accounts and service issues.
- Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.
- Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
- Handling customer correspondence, complaints, and inquiries for each account in their territory.
Requirements
- High school diploma or equivalent in education, paired with professional work experience.
- Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
- Ability to process information with high levels of accuracy and energy.
- Computer proficiency and ability to navigate between multiple programs.
- Displays and demonstrates an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.
EOE. Offer of employment is contingent upon the successful completion or pre-employment screen and background check.
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