Freight Broker Details

Freight Broker

Technicolor - Memphis, TN

Employment Type : Full-Time

Technicolor Global Logistics Overview:

Technicolor Global Logistics (TGL) provides value added supply chain solutions with proven expertise in solving complex, end-to-end transportation and logistics challenges. After decades of experience in optimizing the supply chains for major Hollywood studios and other content publishers, TGL now serves a variety of market segments including gaming, technology, electronics, and other consumer products and high-value goods.

Our non-asset based transportation model allows us the flexibility to adapt to your individual freight needs, while our established distribution centers provides you a wide range of value-added options, from warehousing to fulfillment.

TGL is a supply chain partner providing comprehensive multi-mode and optimization strategies that leverage the size and scale of the Technicolor organization, resulting in greater control and centralized visibility across the entire supply chain. Our team of industry specialists will work with you to understand your supply chain inefficiencies, and implement a solution which is customized down to the product-level.

Position Summary:

The Freight Broker is responsible for day-to-day freight and load management activities for the TGL Brokerage operation. Responsibilities include prospecting and development of carrier relationships, day-to-day negotiation of market competitive transportation pricing to support TGL’s customer shipping requirements and ensuring customer shipments are executed to TGL’s and the customer’s service level requirements. This role is pivotal for the successful ongoing growth of the TGL Brokerage business, and will work closely with TGL Sales, Account Management, and Carrier Relations in the overall development of our customer and carrier relationships with the overarching objective to help maximize the profitability of the brokerage operation.

Essential Functions (reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Execute day-to-day management of brokerage freight moves, with primary responsibility for identifying and securing cost effective capacity with reputable carriers in support TGL customer shipment requirements
• Proactively manage, develop, build, and secure successful shipping and carrier relationships
• Source and negotiate with carrier base to move customer loads at lowest possible cost while maintaining all service level requirements
• Follow through on each load transaction from beginning to end ensuring successful delivery of customer shipments, including resolution of any issues that may arise during shipment
• Work closely with Account Managers to understand specific customer requirements and expectations, and work proactively with Account Managers and other TGL team members to ensure a consistent high-level of customer service
• Actively monitor transportation market conditions, with emphasis on trends, events and other factors that may impact market pricing for TGL customer and our carrier partners
• Monitor and report on carrier performance issues in support of TGL Carrier Relations
• Track achievement towards individual financial goals related to freight revenue and freight gross margin
• Monitor and aid in POD retrieval, tracking activation, and other duties as assigned

COMPETENCIES

LEVEL

Critical Thinking

Proficient

Purposeful Action

Advanced

Listening and Communication Skills

Advanced

Agility

Advanced

Leadership

Proficient

Innovation and Risk Taking

Proficient

Required Education and Experience

• High School Diploma/GED required
• Bachelor’s degree in business management, logistics, supply chain, or related field preferred or equivalent combination of education and experience
• At least 2-3 years customer service or relevant experience is required
• Strong system knowledge including SAP, Excel, Word, Access and PowerPoint, and Outlook, and the ability to learn and utilize transportation management software (TMS)

Additional Eligibility Qualifications

• 1 year in a high-volume 3rd party logistics or Truckload Brokerage/Freight Operation preferred
• Independent, self-starter, ability to handle a high volume of work is required
• Negotiations skills: Demonstrated ability to negotiate and “broker” truckloads for maximum profit to company and necessary service to customer
• Exceptional organization skills and must be able to multi-task and reprioritize tasks for self and team as necessary under pressure
• Excellent analytical, problem-solving and negotiation abilities are key for this role
• Ability to successfully work in a fast-paced work environment, make independent decisions in a changing environment and anticipate future needs
• Ability to professionally interact with all levels of management both internally and with customers, vendors, and carriers
• Must be professional, dependable with excellent attendance, able to work both independently and in a team atmosphere and possess good business acumen and judgment
• Positive, flexible, and proactive approach to all work situations
• Customer service: manages difficult or emotional customer situations and responds promptly to customer needs
• Teamwork: balances team and individual responsibilities, gives and welcomes feedback, contributes to building a positive team environment
• Ethics: works with integrity and ethics, upholds organizational values

Supervisory Responsibility

• None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, phones, photocopiers, filing cabinets, fax machines and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate (verbal/written), converse with, and exchange information with others. The employee is frequently required to remain in a stationary position for long periods of time; occasionally move about inside the office to access file cabinets, office machinery, converse with co-workers, and monitor interactions within the facility; may need to position oneself to move between tight or low spaces. The person in this position must operate a computer and other office machinery such as a copy machine, printer, calculator; pull/retrieve/file documents in a filing cabinet. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER

Technicolor complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.