FLS Manager
Employment Type : Full-Time
Summit Fire & Security, a subsidiary of Summit Companies, is a premier firm in the Fire Protection and Fire Life Safety industry with offices throughout the United States. Current states include Texas, Oklahoma, New Mexico, Utah, Colorado, Nevada; may reside anywhere in the United States but will need to travel regularly to these and other states.
We are currently seeking a FLS Manager to join our team in Reno to provide leadership, direction and oversight to Branch operations and outcomes.
This position reports to the Regional Director or the subsidiary’s Vice President.
This position has multiple direct reports including department managers, Office Manager or Customer Service Representative(s). Indirect reports include field Technicians as well as centralized Billing Specialist(s) and/or Purchasing Specialist(s) located within the assigned area.
Minimum Qualifications:
- Bachelor’s degree in Business, required; or equivalent experience (5+ years in the Fire Protection Industry with at least 2 years in a supervisory role)
- 5 years Fire Protection Industry experience
- 5 years of professional computer skills (Intermediate ability in MS Word, Excel, Outlook, PowerPoint)
- 2 years leadership experience with over 10 direct and indirect subordinates
- 3 years analytical using business intelligence systems, Sage 300 CRE, or similar
- Must be able to travel 50% of the time.
Duties and Responsibilities
- Responsible for achieving branch objectives through enhancement and improvements of operations and sales
- Oversight of the branch’s fire extinguisher inspections & services; pre-engineered inspections, services, & installs; fire sprinkler inspections, service, & installs; and fire alarm inspection & services.
- Responsible for the financial performance of assigned area, as indicated on Profit & Loss (P&L) statement(s) as well as area’s gross revenue, gross margin and overhead.
- Communicated and strategize with management regarding financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.
- Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state federal guidelines.
- Maintain proper staffing levels using company procedures and policies, in conjunction with Human Resources.
- Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
- Manage work performed within assigned area including:
- Performance of spot checks of recent field inspections for the purpose of reviewing quality of services and customer satisfaction.
- Performance of frequent ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
- Review and track routes for each Technician and make adjustments when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently
- Performance of monthly whop meetings with field and office staff: Safety Tool Box Talks
- Attend and monitor install project meetings and other coordination meetings, as needed
- Oversee coordination and execution of inspections and service jobs in assigned area.
- Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
- Ensure appropriate and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling
- Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.
- Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
- Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
- Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
- Oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.
- Promote and coordinate continuing education and certification of employees.
Success Factors / Job Competencies
- Successful experience in leading fire alarm & security professionals
- Excellent communication skills for internal and external customers, up and down chain of command; strong interpersonal, written, and oral communication skills
- History of successful budgeting and forecasting in a multi-state organization
- Developed knowledge and comprehension of financial and management reporting
- Well-developed financial analysis capabilities; excellent analytical abilities; ability to summarize data and analyze results
- Efficient time management skills, developed organizational skills and ability to prioritize initiatives and business goals
- Track-record leading process improvements in a changing environment; takes initiative in seeking efficiencies of processes; follow-through on implementation
- Demonstrated analytical skills and critical thinking skills
- Collaborator and ability to work with all levels of employees
- Awareness and adherence of confidentiality requirements
- Strong attention to detail and accuracy
Summit provides competitive salary packages including benefits: 401(k) with Employer Match, options of Medical, Dental, Vision, HSA and FSA plans, Employer-paid Term Life and AD&D Insurance as well as Long Term Disability Insurance. Supplemental Insurances also available.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.