Floral Clerk Details

Floral Clerk

Safeway - Des Moines, WA

Employment Type : Full-Time

OB DESCRIPTION:
As a primary contact for Safeway customers, the Floral Clerk provides friendly, courteous, and helpful
service. Stocks floral area daily with plants, balloons, garden supplies and artificial arrangements.
Waters all plants. Designs floral arrangements with or without customer input. Cleans the floral
department area. Takes inventory of all incoming stock and supplies. Cleans and prepares bunches of
flowers for display. Decorates plants with bows, wrap, and ribbon. Inflates balloons for display and
special orders. Checks plants for condition and inventory purposes. Prices plants and arrangements.
Prepares and maintains displays of outdoor plants. Removes garbage and debris from floral area and
maintains cleanliness of out side floral area. May deliver flowers, plants, or displays to local area
customers. Operates cash register to total bill and make change.

JOB DUTIES:
Safeway Floral Clerk employees are generally responsible for completing the following job duties:
1. Provide customer service as currently defined by the employer within the scope of the position and
within company policy.
2. Replace stock in displays in the floral department.
3. Move stock from storage area to floral display areas.
4. Design esthetically pleasing floral arrangements for display or to meet the needs of a particular
customer.
5. Operate helium tank to inflate balloons.
6. Use sprayers and containers to water all plants.
7. Removes garbage and debris from floral area and maintains out side floral area.
8. Operates cash register to total bill. Takes money and makes change.
9. Other duties as assigned.

JOB RELATED QUALIFICATIONS:
1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or
related experience.
2. Ability to interact with customers and co-workers.
3. Ability to work independently when necessary.
4. Ability to understand and follow instructions.
5. Desired: Previous experience or training as a floral clerk or designer.

SUPERVISORY RESPONSIBILITIES:
None

PERMITS/LICENSES:
Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:
%Inside: 100% %Outside: Rare
Temperature Extremes: Varies depending on store location.
Chemicals: Seldom (mild detergents or glass cleaner)
Safeway, Inc. Seattle Division
SAFEWAY, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Page 2 of 2
Revision: 2002
Human Resources
Job Title: Floral Clerk

MACHINES, TOOLS, AND EQUIPMENT:
hand truck, six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom,
telephone/intercom, knives, computer, guillotine-type flower cutter, balloon machine, computer, floral
decorating supplies, cash register

PHYSICAL DEMANDS:
Constant (over 70% of the time)
Frequent (30-70%)
Occasional (10-30%)
Seldom (1-10%)

Lifting:
Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Occasionally lifts 21-35 lbs.

Carrying:
Frequently carries 1-10 lbs. Occasionally carries 11-20 lbs.

Pushing / Pulling:
Frequently pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs. Seldom pushes/pulls 21-35 lbs.

Reaching:
Constant knee to shoulder reaching to handle plants, bulk supplies, floral arrangements and balloon
machine. Seldom overhead reaching and at or above shoulder level reaching.

Standing:
Constant standing while on job. Sitting allowed on breaks.

Walking:
Constant walking while on job.

Climb/Balance:
Seldom. May use step stool or ladder.

Trunk Functions:
Frequent neck rotation and bending of head while stocking, preparing floral arrangements, and interacting
with customers. Occasional bending/stooping, twisting, crouching, squatting, and kneeling.

Upper Extremity:
Constant handling/grasping to handle balloons, plants, and bulk product. Frequent fine finger
manipulation when preparing floral arrangements. Seldom repetitive motion.

Vision:
Use of peripheral vision and depth perception to move around crowded store area and push carts in
aisles containing customers. Near vision used to read tags, prices, orders, displays, price sheets and
other material. Use of color vision to design pleasing floral displays.

Hearing:
To converse with customers, provide service, take orders and perceive questions. To answer pages,
receive instructions, or information from other employees.

Speech:
To answer customer questions and confirm customer orders. Page other employees over intercom.
Speak with customers on the telephone and give instructions and give information to other employees.
Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet
overall job requirements