Floor Manager Call Center
Employment Type : Full-Time
We are looking for a call center management professional to join our team in the Atoka, OK area.
Requirements:- Manager experience, especially Call Center experience, and/or DOC experience is a huge plus.
- Call Center is within a medium security correctional facility. Background check will be required.
- Great attendance and punctuality are a must!
- Call center operates 7 days a week up to 15hrs a day. Flexible availability is important. Overtime may be required if necessary.
We have mutiple call centers and Work From Home agents and Managers that all need to work together. Must have a professional attitude, be able to communicate through mutiple channels (in person, email, chat, phone, Zoom meetings) as you will be working with not only the agents in the facility but a team outside of the facility including managers and clients.
Job duties will include:- Running a high paced call center floor consisting potentially of upwards of 60+ call center agents. (Safe guards has been put in place to handle proper pandemic guidelines.)
- Multitasking skills are a must as you manage programs, people (in office and at home), campaign hours, emails, chats, phone calls, and Zoom meetings simultaneously.
- Managers are responsible for learning new programs, agent training/coaching, performance and production analysis, problem correction, and discipline as necessary to achieve client goals.
- Looking for good people who are reliable, hard working, and have the ability to learn, react, train, and shift gears as needed.
- Requires good computer skills as you will manage multiple dialing platforms. Must know Excel and Word. Must be able to troubleshoot PC/Phone issues that agents may have.
We call in many verticals including, but not limited to, political, sales, tort intakes, live transfers, etc., and use both inbound and outbound calling.
If you have the drive and determination to work with good people, and meet these requirements, please reply with your resume for consideration.
We offer Paid Time Off, Holiday Pay, 401k with matching, and Health Benefits.
Salary considerations will be based on experience. ($25,000.00 - $33,000.00 per year)
Job Type: Full-time
Pay: $25,000.00 - $33,000.00 per year