Aloha and mahalo for your interest in the Flight Attendant position with Hawaiian Airlines!
We will have a recruitment event taking place in Honolulu, Hawaii. If selected for interviews, exact dates and times will be communicated. Please note that all dates and times are subject to change based on operational need
Please include your current resume into your profile by pasting the information in the resume box and indicate the month and year (MM/YYYY) of your employment history; resume attachments will not be reviewed.
Interview Schedule
- Phase 1: 60-minute video panel interview.
- Subsequent interviews (Group and Final interviews) will be conducted in-person in our Corporate Office in Honolulu.
Candidates successful in the interview process will be offered a conditional offer of employment based on passing pre-employment to a Flight Attendant Training Class in Honolulu.
Position Overview
The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.
Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight, which includes providing food and beverage service, while providing an unsurpassed Aloha experience.
Job Duties
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of guests
- Pleasantly greet and direct guests to their assigned seats and answer flight related questions
- Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats
- Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off
- Walk aisles of planes to check for guest observation of safety regulations, enforce and advise guests of safety infractions and effectively diffuse and resolve difficult guest’s situations
- Direct and assist guests in emergency procedures, such as evacuating a plane following an emergency landing
- Provide food and beverage service consistently and as prescribed by procedure
- Collect and reconcile payments for various onboard products such as; alcoholic beverages, meals, duty free sales, etc.
- Administer first aid, if necessary
- Make written and verbal reports of emergency/safety incidents occurring during flight
- Prepare guests and aircraft for landing, following procedures
- Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
- Ability to obtain and maintain an AOA Badge
- Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
- Able to be present to work alternative schedules, including evenings, weekends and holidays
- Ability to effectively and professionally interact with others (colleagues and guests)
- Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight
- The ability to tell when something is wrong or is likely to go wrong, recognizing there is a problem and escalating the concern
- Able to work in climates and locations across the globe and work variable shifts
- Able to fly at high altitudes
- Able to meet physical demands of the job
- Assist ill or incapacitated passengers and fellow crew members
- Evacuate the aircraft in heavy, dense smoke during a cabin fire
- Handle and operate oxygen bottles and fire extinguishers
- Remove and lift emergency cabin windows (weighing up to 60 pounds)
- Jump down the emergency slide from height of approximately 24.5 feet
All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job. This position is not eligible for a visa sponsorship, such as an H-1B visa, by Hawaiian Airlines.
Minimum Requirements:
- Must be 21 years old or older at the time of application
- High school diploma, or GED equivalent; college education or degree preferred
- Present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas
- Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
- Able to read, write, and speak English proficiently
- Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines
- Able to relocate within the state of Hawaii or the continental U.S.
- Able to be present to work alternative schedules, including evenings, weekends and holidays
- Vertical Reach of 82”
- Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened
- Successfully clear tuberculosis (TB) test
- Successfully clear pre-employment drug test*
- Must be legally authorized to work in the United States
- Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
- Must possess the legal right to travel from all countries served by Hawaiian Airlines
- Travel documents must remain valid throughout all phases of training and employment
- Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.
- Provide proof of full COVID-19 vaccination by date of training.
- Current Employees must be in good standing with the company.
- DOT regulations, 14 CFR part 120 identifies this position as performing safety-sensitive functions. You will be required to undergo DOT pre-employment drug testing to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine) and Amphetamine prior to any offer of employment or transfer into this position
Preferred Qualifications:
- Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.
The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.