Fleet Maintenance Service Writer Details

Fleet Maintenance Service Writer

City of Las Cruces, NM - Las Cruces, NM

Employment Type : Full-Time

Nature of Work

Receives and processes fleet maintenance work orders, including maintaining data bases; tracking maintenance status of vehicles and equipment; and ensuring work order completion.

Position involves competing demands such as strict deadlines, multiple tasks and occasional work beyond normal business hours. Regular attendance is an essential function of the job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

Work is primarily performed in an office environment. Some traveling to various sites to retrieve materials or supplies and/or to assist with auctions, with exposure to traffic and various weather conditions. Light physical demands. Occasional bending, reaching, lifting and carrying files weighing up to ten (10) pounds. Considerable flexibility to structure daily activities between the activities of sitting, standing and walking.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

FIRST CONSIDERATION WILL BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS.

Full-Time; Regular; Non-Exempt; Union Represented

• Receives, processes, records and completes work order requests; inputs and updates data into automated records system to facilitate accurate reporting; researches and tracks inquiries from customers; dispatches shop personnel on emergency requests.
• Processes requisitions for payment; maintains records that show the status of each work order and/or requisition; maintains data base and filing system on all credit card purchases.
• Responds to phone inquiries and provides customer service; direct calls to appropriate staff.
• Generates various special and recurring reports, including purchase requisitions and requests for payment.
• Maintains bid books for outside vendors; reviews billings from vendors; attaches billings to appropriate work orders and forwards to appropriate department for payment.
• Maintains the fuel management system; runs fuel reports; takes fuel readings and downloads information into the automated system; orders and maintains daily fuel readings; performs troubleshooting and maintenance on the fueling equipment; makes new customer/new vehicle fuel keys.

Equivalent to a high school diploma AND three (3) years of administrative support experience in a customer service environment. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Valid driver's license required. Position requires an acceptable driving record in accordance with City of Las Cruces policy.

Knowledge of: Record keeping practices and procedures; modern office procedures, operations, procedures and equipment.

Ability to: Acquire knowledge of department processes, polices and procedures; complete tasks with minimal supervision; communicate effectively, both orally and in writing; establish and maintain effective working relationships; respond to complaints effectively; operate a personal computer and various software applications; perform mathematical computations quickly and accurately; set work priorities and maintain accurate records; follow verbal and written instructions.

Skills in: Office equipment operations; organizing daily work activities.