Company Summary
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Target Openings
1Job Description Summary
Under general direction, this position is responsible for hiring, leading and directing Operations team members who use data and analytics to drive business results; are responsible for verifying validity of data, reporting, monitoring, analyzing data and trends, and communicating these business results across various audiences. Uses data visualization and storytelling skills to effectively communicate insights. Participates and/or initiates strategic (as well as the tactical) workflow and performance standards development/implementation. Acts as a key player in establishment and execution of strategic and tactical operational and financial initiatives. Directs a team dedicated to support of a Claim Center Operations or field organization, optimizing operational effectiveness. Assures all related activities are delivered in a manner consistent with customer service and expense management focus. Responsible for directing the execution of financial reporting, control and analysis for assigned business or function. Synthesizes and presents analysis, results, observations, and makes formal recommendations to business partners and senior management to drive strategic direction at both local and national levels. Manages and executes financial controls in accordance with Sarbanes-Oxley requirements. This position manages others.Primary Job Duties & Responsibilities
- ATTRACT, RETAIN, DEVELOP WORLD CLASS TALENT: Partners with senior management to establish and implement a strategic staffing strategy in order to maintain high recruiting standards and acquire high caliber talent with diverse skills and backgrounds. Effectively orientate and on-board staff. Develops and implements effective training, performance development and succession planning. Effectively develops and implements retention strategies. Proactively manages and effectively responds to turnover. Provides frequent performance feedback using face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Effectively utilizes reward systems to distinguish top performers and significant achievements. Coordinates work activities to ensure appropriate deployment of resources to maximize performance.
- DRIVE THE INFORMATION ADVANTAGE - FINANCIAL CONTROLS AND ASSESSMENT: In conjunction with the EMT, analyzes complex data and provides guidance to leadership to transform business strategies. Performs and leverages complex strategic, business and cost/benefit analyses for line of business strategy execution. Owns and leads all underlying controls and validations for the Financial Self-Assessment. Effectively communicates findings and identifies potential gaps and/or control risks. Influences local and home office leadership on FSA compliance practices and strategies to reduce financial risk. Excels in leading and optimizing technology to improve operational effectiveness /efficiency.
- PROVIDE COMPELLING CLAIM SERVICES: Employs proper claim practices to protect the integrity of our brand, provides consistent service quality, and streamlines processes to add value for our customers. Develops and executes a pro-active, strategic management plan that achieves optimal business results. Conducts quality review of work performed, per office guidelines and best practices. Maintains a working knowledge of line best practices to ensure appropriate separation of duties between claim professionals and operations professionals.
- ACHIEVE OPTIMAL SOLUTIONS: Recommends and implements improvements to policies, procedures and workflows that impact the lines of business both on a local and national level. Focuses on resolution and process improvement, while maximizing cost effectiveness. Anticipates operational challenges, understands drivers, trends and product stress points, and helps our partners attract and retain business.
- PARTNER FOR MUTUAL SUCCESS: Builds and maintains partnerships with colleagues, business partners, customers, agents, regulatory agencies. Partners with the lines of business to develop and implement strategies including Catastrophe (CAT) response as well as initiatives to improve file quality, customer service and manage costs and others to achieve organizational goals and promotes an enterprise culture and to enhance efficiency. Participates in business meetings and agency visits as required. Manages and leads local and/or national initiatives or projects as assigned.
- Other duties as assigned.
Minimum Qualifications
- Four years of insurance industry experience.
- Experience leveraging data.
Education, Work Experience, & Knowledge
- Bachelor's degree.
- Knowledge of property casualty insurance.
- Prior claim leadership or similar leadership experience.
- Understanding of insurance & financial industry and market dynamics.
- Experience gathering and leveraging data, management information and technology to identify trends and make recommendations.
- Experience setting direction for others, aligning goals and priorities to achieve desired business outcomes.
- Experience with data visualization and data storytelling.
- Ability to evaluate and support business needs.
- Experience managing and implementing projects.
Job Specific Technical Skills & Competencies
- LEADING THE BUSINESS
- ANALYTICAL THINKING: Ability to analyze, synthesize and compare information to understand issues and explore alternative solutions. Ability to interpret data and develop recommendations.
- DECISION MAKING: Problem solving and decision-making skills. Ability to solve problems and suggest solutions. Is skilled at analyzing problems and making clear decisions.
- RESULTS ORIENTATION: Advanced project management skills. Aligns resources to accomplish key objectives; assigns clear accountability for important objectives.
- STRATEGIC PLANNING: Ability to think strategically and assist in developing long-term objectives and strategies and translate vision into realistic business strategies.
- FORGING SYNERGY: Ability to maintain effective working relationships and promote effective teamwork.
- LEADING EMPLOYEES: Ability to delegate for employee development, act with fairness toward direct reports, and hire talented people for team.
- DEVELOPS EMPLOYEES: Ability to hire, develop and retain talent and to coach and encourage employees to develop in their careers.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.