Basic Job Function and Responsibilities
Provide customer service to patients, families, providers, insurance companies and staff through financial planning as well as serving as the hospital and clinic primary contact for patient credit policies. Provides information regarding hospital and clinic payment requirements, alternative financing and administers the Financial Aid Policy. Promotes the Mission, Vision, and Values of the organization.
- Processes and sends patient’s estimates of all high dollar scheduled procedures and surgeries.
- Contacts patient’s by phone regarding payment obligations and payment schedules prior to services and after sending out estimates.
- Monitors debt obligations when registering patients and appropriately discusses payment options.
- Counsels patients regarding payment obligations and benefit coverage as well as collects any co-pays and takes payments for services rendered or being rendered.
- Discusses insurance obligations with patients when necessary.
- Processes payments and or credits either electronically or manually by posting to the appropriate account and assuring ending balance is accurate.
- Processes patients for Presumptive XIX when necessary.
- Processes patients for Financial Aid assistance per Mercy’s FAP Policy.
- Collects payments and advance down payments from self-pay patients.
- Provides assistance to cashier to ensure continuation of service during short absences.
- Responds to walk-in and phone inquiries from patients and guarantors.
- Researches, identifies and recommends solutions for special circumstances affecting delayed payment self-pay accounts and works with the Supervisor for exceptions or difficulty when securing accounts.
- Works in conjunction with the DHS staff to ensure appropriate completion of Medicaid applications.
- Reviews bankruptcy notices received from court and files the necessary claims.
- Processes accounts into bad debt after appropriate approvals obtained.
- Prepares all suit authorizations and garnishment requests for the outside agencies.
- Processes all probate claims.
- Acts as a liaison with the outside collection agency(s) and law firms, answering all requests for information.
- Maintains knowledge of and complies with all relevant laws, regulations, policies, procedures and standards set within the state/county.
- Performs other related duties as assigned.
Minimum Requirements
Education
- Associates Degree-Required or Equivalent Experience
Experience:
- Knowledge of coding or billing in a medical and/or billing office.-Preferred
- Strong typing skills, with working knowledge of computers.-Required
- Knowledge with third party reimbursement mandates and practices.-Preferred
- Fluent use and knowledge of medical and health care terminology.-Required
- Demonstrate excellent written and oral communication skills including active listening.-Required
- Ability to work independently with minimal supervision.-Required
- Demonstrate strong attention to detail and accuracy. -Required
Mercy Iowa City, an affiliate of MercyOne, is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity, genetic information, disability, associational preference, veteran or military status, or any other basis prohibited by federal, state, or local law. Persons with disabilities who need assistance or accommodations with the application or interview process may contact Mercy Iowa City Human Resources, (319) 339-3567 or hr_dept@mercyic.org