EMPIRE EDUCATION GROUP
"To create opportunities for people to improve their lives."
Financial Assistance Planner - Pottsville, PA
(Full-Time)
The Financial Assistance Planner is responsible for providing exceptional customer service to students and the schools by serving the students in the Financial Aid packaging and verification process.
Essential Job Functions/Responsibilities:- Provide excellent customer service.
- Package future and re-enter students contracted to attend Empire Education Group.
- Package active students that cross over into a new award year.
- Provide accurate and timely financial packages.
- Responsible for knowing the verification process in relationship to obtaining a valid (payable) ISIR.
- Respond to all requests for exceptional consideration regarding financial aid matters including professional judgments, reinstatement of financial aid, expense processing, etc.
- Maintain current knowledge of all federal and state regulations with particular emphasis on packaging and verification.
Requirements:- 1-2 years of relevant experience
- Experience with financial assistance and Title IV preferred
- Excellent written and oral communication skills
- Excellent customer service skills
- Proficient with Microsoft Office and web-based applications
We Offer:
- Competitive salary
- Benefits package
- Generous paid time off
- Promotional opportunities
- Team-based environment
- Invigorating culture