Field Technician (Service and Installs) Details

Field Technician (Service and Installs)

Velocity A Managed Services Company - New York, NY

Employment Type : Full-Time

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:

• Like to Travel
• Don’t mind heights, ladders, or confined spaces
• Can efficiently use basic tools and have basic construction skills
• Have a customer service focus and can interact with others professionally
• Manage your time well independently
• Enjoy problem solving and facing new challenges
• Are comfortable utilizing remote support
• Can complete various forms of cable termination, including RJ-45, Keystone and Coax

Duties and Responsibilities:

• Service/install equipment at customer locations across US
• Ensure the job site operates to Velocity and customer standards
• Effectively and professionally communicate and interact with internal and external customers
• Troubleshoot and diagnose managed devices
• Repair, maintain, and install telecommunications infrastructure
• Responsible for managing helper technicians and ensuring they follow all established processes
• Display professional presentation at all times at customer sites
• Complete additional tasks as required

Qualifications, Experience and Education:

• Minimum High School Diploma/GED
• Minimum of 2 years steady work experience
• Able to obtain certifications required for aerial lifts
• Must have valid drivers license and able to be insured

Preferred candidates will have the following experience and education:

• 2 years in installation, field services or similar background
• Familiarity with basic hand tools

Why you’ll love working at Velocity We are an energetic bunch — eager to succeed and have lots of company pride.
As a growing managed services company, every team member has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do and who we do it for. We foster a collaborative work environment where we prioritize strengthening relationships with our customers and team members to achieve our goals.
Our comprehensive benefits and work culture Velocity is large enough to offer big-company benefits with a start-up spirit.

• Comprehensive benefits such as medical, dental, vision—available the 1st day of the month after hire!
• Paid time off, paid holidays, and a company-matched 401K; we provide immediate vesting—on day #1 and company-provided life insurance (including STD/LTD coverage).
• Ongoing training and development opportunities so that you can grow with us.
• Collaborative and Strong at the Core; Customer-obsessed, One team, Do the right thing, and Let’s go core values create a collaborative work culture for our team members.

About Velocity MSC

• We have an in-house team of experienced experts in software development and engineering.
• We’re proudly customer-obsessed and do all we can to provide a superior customer experience.
• Velocity started out selling long-distance in 2005. It didn’t take long for customers to realize that Velocity’s emerging technologies could significantly improve how they communicate and do business. Soon, Velocity was servicing thousands of retail, hospitality, and entertainment Fortune 500 companies. Velocity’s service offerings continue to grow—making life easier and more profitable for our customers. Now, with over 500 employees, Velocity is an unstoppable force.

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.