Field Solutions Engineer
Employment Type : Full-Time
Job Summary: This individual will work as a technology generalist who will be customer facing and will uncover and develop opportunities. The Field Solutions engineer will take a consultative approach to data center, edge, core, cloud, security, and will understand how that technology enables business.About Us: Founded in 1989, SHI International is a global IT solutions provider, with a projected 2020 revenue of $11 billion. SHI currently has 5,000 employees worldwide. To learn more about SHI International Corp, visit our website: www.shi.com/careersWhat SHI Can Offer:- World Class Facility includes on site gyms and cafeterias
- Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
- Work in an up-beat, creative, and fun environment
- Benefits including medical, vision, dental, 401K, and flexible spending
Responsibilities: Responsibilities include, but not limited to:
- Builds the region/territory based on strategic account planning done in collaboration with the Account Executive and extended team
- The Solutions Executive will interface with multiple layers of contacts within an organization, including but not limited to CIO, IT Directors, CTO, Application Managers, Technical admins, etc.
- Builds deep relationships and trust with customers and owns the technical side of customer relationships.
- Must develop relationships with local technology community (MFG’s and SHI Partners), and the appropriate customer technical personnel to establish market credibility and ensure the sales team understands the customer's on-going enterprise needs.
- Identify opportunities based on customer business needs and develop the appropriate solutions to solve for those business needs
- Account retention and penetrating multiple lines of business in existing accounts
- Present technology solutions effectively and articulate how those solutions translate to clear business benefits
- Demonstrates leadership to ensure that the SHI’s recommended enterprise solutions are comprehensive, achieve customer expectations and meet customer business needs and planning.
- Assist the Account Executive with ROI/TCO models
- Assist the Account Executive with final proposal documentation based on standard templates
- Attending meetings with business development managers and acting as a technical expert
- Responsible for driving the sales process of the solution, including identifying the opportunity, qualifying, forecasting, decision making criteria, design and closing
- Responsible for the Infrastructure Solutions sales quota in supported territory
- Sales cycle management
- Pipeline and opportunities management
- Focused on delivering a world class customer experience according to SHI standards. .
- Educate and develop sales teams on Infrastructure Solutions selling
- Product training and positioning
- Stay current on new technology, trends and market behavior and how they relate to customer business needs
Qualifications: Bachelor's Degree , 5yrs in the field with similar experience.
- Experience with some level of leading group training.
- Experienced service selling or service attach
- A broad range of technical industry experience 10yrs+ (Security Solutions, Edge, Core & Cloud, BC/DR, Virtualization, Storage, etc.)
- Proven history of strong relationships with customer and vendor partners
Required Skills:- Passion for technology
- Strong business acumen
- Be highly organized
- Strong sales skills and talents
- Abilities to understand business challenges and translate those to potential opportunities and technical solutions
- An ability to communicate technical information to non-technical staff in a way that is easy to understand.
- Ability to understand complex technical and selling situations and the ability to solve the problem or solicit the required resources.
- Excellent written and verbal communication, listening, and presentation skills.
- Ability to assume a leadership role for the team
- Must be able to drive multiple opportunities at once
- Demonstrated strong technical knowledge and consultative skills
Preferred Skills
- Bachelor’s degree in Computer Science or Engineering
- Previous IT management/executive experience recommended
- Previous experience in a VAR or Reseller organization
- Possessing the current certifications
- Familiar with IT Operations Management and IT Service Management governance, frameworks and procedures
Additional Information: FLSA Status: Exempt
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status