Field Service Technician Details

Field Service Technician

KR Wolfe - Minneapolis, MN

Employment Type : Full-Time

Summary

The Stryker Technician is responsible for the installation of client equipment such as Surgical Lights, Equipment and Anesthesia Booms, Endoscopy equipment, SPI3 integration and video integration.

Pay Range: $23.00 to $30.00

Duties and Responsibilities Adherence to KR Wolfe’s Mission, Vision & Values

Must demonstrate SPIRIT in all work that is performed
Must understand, follow & promote company’s Mission, Vision & Values at all times.
Must lead by example.

Core Responsibilities – All Levels

Adhere to all KRW policies and procedures at all times.
It is required that at all times each employee be presentable, and follow KR Wolfe’s dress code including the use of appropriate safety gear.
Employee must use a company provided computer and/or smart phone to email and communicate for project info, travel itinerary, enter timecards daily, enter project notes and project pictures on a daily basis.
Employee must accurately complete daily timecard, document activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done on a daily basis.
Employee shall care for and ensure all company and client property remains in good condition.
Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, Salesforce etc.).
Employee must demonstrate professional etiquette with team members, superiors & clients at all times.
Employee shall demonstrate strong oral and written communication skills at all times.
Employee may manage varied information of company and/or project needs, objectives and responsibilities.
Employee will perform basic math.
Employee will be required to solve problems, escalating matters to KRW leadership as necessary.
Employee will perform Punch List Items.
Employee must read, interpret and understand schedules.
Employee must demonstrate positive customer communication at all times.
Employee must maintain environmental awareness at all times.
Employee must adhere to safety measures at all times. Must use proper personal protective equipment (PPE) at all times.
Employee must maintain all required credentials at all times.
Works with supervision.
In order for employee to advance from one tier to the next 100% compliance with deadlines and 100% accuracy with documentation must be achieved and maintained. This includes and is highly focused on, but not limited to timesheets, daily reports, monthly expense reports.

Tier 1

Mounts and dresses 55” and larger LCD wall displays. Mounts and dresses monitors of various sizes.
Installs, connects, and manages video routers and switches.
Installs PTZ cameras.
Programs various equipment.
Cuts and pulls cables to length. Dresses cables. Terminates a variety of cable types including, but not limited to RBGHV, SVID, Composite, CAT5e, and CAT6.
Identifies and installs various source plates.
Identifies cable types including but not limited to: RGBHV, SVID, Composite, Networking, HD-SDI, Fiber, Power, Control, DVI-D and DVI-I.
Uses various tools for installation such as tape measures, soldering irons, cable testers, torque wrenches, tone generators, digital levels, multimeters, networking cable testers/certifiers.
Installation of Surgical Lights, Equipment and Anesthesia Booms, Endoscopy Equipment, SPI3 Integration and video integration.
Proficient in submitting Daily Updates, Site Readiness Surveys and completing Quality Inspection Procedures
Work on ladders.
Uses push carts, pallet jacks, and material lifts in a safe and controlled manner.
Fit in tight spaces: ceiling access panels, comm closets, interstitial spaces, cabinets.
Move equipment from area to area. Equipment can be heavy, large and difficult at times.
Mechanical skills: Ability to set all-threads/level nuts at correct specifications.
Work in a kneeling/crouching position for long periods of time.
Cleans up job-site, removes trash, and leaves a clean workspace.
Partners with internal KR Wolfe support team to ensure proper job records, timecards, expenses, vaccines, credentials, travel documents, and other items are kept up-to-date as needed in QuickBase and company portals.
Competent with MS Office and ability to use various web-based portals such as QuickBase and Salesforce
Interact with our client and their customers/excellent “soft” skills.
Ability to use facetime, skype, or other video conferencing system to communicate.
Proper use of basic hand tools/power tools.
Responds to company communication within a reasonable timeframe. 12 hours when working. 24 hours when not working. Not required when on PTO.
Follows Stryker Standard of Work and KRW standard operating procedures.

Tier 2

Includes all tier 1 requirements
Uses strong people skills to positively interact with clients and their customers. Partners with other specialists, management, and internal KR Wolfe support team to provide excellent customer service.
Troubleshoots mechanical/audio-video/client equipment, makes repairs, and communicates plans to project leaders, clients, and client customers.
Program various pieces of equipment.
Inventory equipment and record needed serial/model numbers.
Install/connect/manage video routers/switches.
Ability to read reflected ceiling plans, elevation drawing, room flow diagrams
Follows Stryker Standard of Work
Communicates intelligently and clearly in accordance with the Stryker Standard of Work(Chatter, E-mail, phone call, direct)
Knowledgeable and proficient in Quickbase and Salesforce.
Works under general supervision, may lead small projects or small teams.

Tier 3

Includes all tier 1 and 2 requirements
Acts as subject matter expert on installation and integration of various pieces of client equipment such as Surgical Lights, Equipment and Anesthesia Booms, Endoscopy equipment and SPI3 Integration using SOW instructions, reflected ceiling plans, elevation drawing, and room flow diagrams.
Attend project meetings.
Manage a project that may involve a few team members.
Follows Stryker Standard of Work.
Communicates intelligently and clearly in accordance with the Stryker Standard of Work(Chatter, E-mail, phone call, direct)
Works under minimal supervision and may lead projects small and large.

Tier 4

Includes all tier 1, 2 and 3 requirements
Supervises the work of Stryker Tiered personnel.
Provides feedback on performance and makes recommendations for improvement.
Works with Director of Field Operations, Business Unit Manager, and HR department to ensure strong performance and behavior of technicians.
Trains technicians on proper procedures and documentation.
Manage a team on large projects and outside of projects.
Follows Stryker Standard of Work
Communicates intelligently and clearly in accordance with the Stryker Standard of Work (Chatter, E-mail, phone call, direct)
Leads projects, supervises and trains team members. Escalates issues to management when necessary.

Other Duties and Responsibilities

Other duties as assigned.

Knowledge, Skills, Ability, and Experience Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School Diploma, technical trade school or equivalent.
1-2 years’ experience in a Field environment doing installation or integration of ceiling mounted equipment and/or audio-visual equipment.

Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to communicate effectively with top management, peers, clients, and/or vendors.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual must have Must have intermediate computer skills. Knowledge of/ability to quickly learn Contact Management systems; Database software; Design software; Development software; Spreadsheet software and Word Processing software, required. Experience with Microsoft Office Suite required.

Credentialing, Vaccine, and Training Requirements

Employees are required to have the following credentials, vaccines, and training prior to being placed in this position:

Negative TB Test
Negative 10 Panel Drug Test
Valid Driver License and acceptable driving record
Flu Vaccine

May Be Required:

MMR Vaccine
Hepatitis B Vaccine Series
Varicella Vaccine
Tdap Vaccine
OSHA 10
Flu Vaccine
Covid-19

Additional credentials, vaccines, and training may be required depending on customer demands.

Travel Requirements

This position requires 100% travel and frequently requires work or travel on weekends, nights, evenings and Holidays.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending leg and spine.
Crawling: Moving about on hands and knees or hands and feet.
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Grasping: Applying pressure to an object with the fingers and palm.
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers.

Physical Requirements

Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Must be able to distinguish different color variances.

Working Conditions

The worker is subject to both indoor and outdoor environmental conditions.
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body.
The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
The worker is frequently in close quarters, crawl spaces, shafts, manholes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia.
The worker is required to function in narrow aisles or passageways.