Field Service Technician Details

Field Service Technician

CBIZ - Indianapolis, IN

Employment Type : Full-Time

Status Category:Full-TimeExempt/Non-Exempt:Non-ExemptScheduled Hours Per Week:40Job Code:NP0238

With over 100 offices and nearly 5,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

• 2020 Best Workplaces in Consulting & Professional Services by Great Place to Work®
• 2019 America’s Best Mid-Size Employers by Forbes
• 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence
• Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.

CBIZ Network Solutions has a Field Service Technician position available. Our technicians work from home and we provide them with a company vehicle, tools and parts. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:

Essential Functions and Primary Duties

• Work autonomously to complete all maintenance, project and IMAC calls efficiently and timely
• Provide backup coverage for neighboring service areas as required
• Answer Help Desk calls as assigned
• Occasionally monitor/review ticket queue and assume ownership of all tickets in assigned area when not on a dispatch and following completion of each dispatch
• Coordinate ETA's that reflect the client's desired time for all maintenance, project and IMAC activities. ETA's offered should be the earliest time techs can safely and reasonably arrive on site
• Perform ticket updates whenever possible, including assuming ownership of tickets, entering all dates/times, resolution codes, hardware used, appropriate details, etc.
• Responsible for compliance with all Asset Management duties including timely completion of necessary asset transactions, proper packaging of all equipment being returned, timely shipping of all equipment to be returned and maintenance of a complete and up to date shipping log
• Provide technical support to client in a timely manner with little or no disruption to daily customer operations
• Responsible for completing all required inventory activities related to company vehicles and branch locations
• Accountable for maintaining, updating and familiarity with all service manuals and documentation and for having all tools and parts either ordered or ready for use on client site
• Schedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specifications
• Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate
• Operate a company vehicle for transportation to and from work activities
• Repair equipment off site as needed
• Provide excellent customer service
• Perform related and project work as required
• Carry a company issued cellphone and respond when called upon

Minimum Qualifications

• Associate’s degree from accredited college or technical school OR two or more years IT and/or field service experience
• Able to use all related computer hardware and software
• Able to use job related tools
• Able to safely use step ladder
• Able to lift and/or move up to 100+ pounds of equipment
• Able to hold and grip objects
• Able to read and review information on computer monitors for extended periods of time
• Subject to periods of prolonged walking, sitting, and standing
• Performs bending, squatting, crawling, climbing, twisting, kneeling, and reaching both to ground level and overhead
• Maintain high speed internet access
• Maintain a valid driver's license in the employee's state of residence, allowing him/her to legally operate a company vehicle
• Ability to provide documentation showing a minimum age of 21 for your company car insurance.
• Provide a clean and safe location for the repair of equipment as required
• Provide a suitable workspace for performing Help Desk functions
• Maintain residence in assigned territory

CBIZ.Jobs Category: Corporate

REASONABLE ACCOMMODATION

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EQUAL OPPORTUNITY EMPLOYER

CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.

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