Employment Type : Full-Time
Job Title: Technical Service Representative Salary: $60-$85 B.O.E. Location: Golden, Colorado Start Date: Immediate Silver Bullet Water Treatment: Silver Bullet is a Denver-based technology company that offers a variety of products and service solutions to enhance water quality. Our target markets include animal health, commercial cooling, data centers and horticulture plant production. Within the horticulture division, our strategic focus is on the North American Controlled Environment Agriculture (CEA) industry, namely commercial fruit and vegetable produce, as well as legal hemp and cannabis cultivation. Silver Bullet Water Treatment provides water management solutions that enhance facility operations, ensure quality control and safeguard regulatory compliance. We work with growers to integrate custom climate control and irrigation water solutions to ensure that water quality expectations improve plant production and facility operations. Our patented, non-chemical oxidation technology has shown to provide greater microbiological control and reduced plant stress. This technology is combined with water treatment processes and a customized monitoring and controls program. Silver Bullet is comprised of a dedicated team of professionals that work with the growers from the design phase, through the commissioning of our treatment systems, and throughout the life the system operation. About the position: Silver Bullet is looking to hire a full-time, qualified Technical Service Representative that will assist with the installation, service and commissioning of water treatment projects related to our Horticulture division. Their primary responsibility will be to coordinate project installation and ensure operational performance is guaranteed. The tasks performed will include but not be limited to install coordination; installation of equipment, system and device troubleshooting; problem evaluation; and performing/supporting the necessary work or repairs required to return the equipment to functional status. The Tech Service Rep will be instrumental in preparing service reports and will work in conjunction with operations, engineering and sales to ensure the most appropriate technology and steps are taken to deliver high-quality solutions to a very demanding customer base. Duties also include oversight of all field service equipment, technical call center, assistance with training activities, service ticket resolution, work order logistics, and coordination of multi-disciplined problem-solving teams. The qualified candidate will report directly to the Director of Horticulture and be responsible for providing ongoing status of the new and existing accounts. Traits required for success: This is a technical service position that requires experience working within a team, as well as being customer facing. Our ideal candidate is outgoing and passionate about growing with an innovative company, and within a growing industry. Strong technical skills and experience with respects to electrical, plumbing, programming, a basic understanding of hydraulics and water treatment technologies is critical to the success of this role. Daily collaboration within a team of peers is required to successfully fulfill project expectations. This position also requires frequent travel throughout the continental United States and Canada to perform installation, commissioning, and maintenance needs of horticulture accounts. If you do not wish to be involved in the cannabis industry, or have limitations that will restrict frequent travel, please refrain from applying. MAIN RESPONSIBILITIES: QUALIFICATIONS: The ideal candidate will possess the following: BENEFITS: Job Type: Full-time Pay: $60,000.00 - $85,000.00 per year Benefits: Schedule: Supplemental Pay: Education: Experience: Work Location: This Job Is: Company's website: Company's Facebook page: Benefit Conditions: Work Remotely: COVID-19 Precaution(s):