Field Service Engineer Details

Field Service Engineer

Leybold USA Inc - Boston, MA

Employment Type : Full-Time

Mission/Purpose of the Job

We at Atlas Copco/Leybold Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

• The Field Service Engineer is responsible for: Installs, analyzes, troubleshoots, maintains and services Leybold vacuum pumps and related equipment (mechanical and electrical) in the field. Proactively promotes increased sales of spare parts, service repairs and other aftermarket services within an assigned geographical territory and at assigned target key accounts.

Main Responsibilities

• Works closely with local account managers and service organization to increase sales of spare parts and aftermarket services of Leybold and Brand X products and helps to identify and penetrate new accounts within assigned regions
• Installs, analyzes, troubleshoots, maintains and services Leybold pumps and related equipment (mechanical and electrical) in the field.
• Able to achieve budget goals for sales of spares and aftermarket services.
• Supports new product qualifications and installations.
• Provides technical advice, assistance and product training to customers.
• Maintains relations between the customer and the organization on field service and aftermarket sales matters.
• Determines and recommends which products or services best fit the customers' needs.
• In conjunction with sales, identifies areas for product improvement or needs for new products. Maintains historical log of site visits and writes trip reports and continues to follow-up on activities to ensure customers’ needs have been satisfied.
• Assist Sales Channels in selling company’s products & services by providing technical expertise to prospective and established customers.
• Increases employee’s knowledge of Leybold products in effectively facilitating installation, start-up, and maintenance of related equipment
• Helps develop and train additional field service staff.
• Other duties as assigned

Skills/ Knowledge/ Experience

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education level

• Associates Degree in technical related field

Relevant Previous experience

• 5 years or more of field service experience

Knowledge areas/Skills

• Individuals with vacuum technology experience are a plus. (e.g., vacuum systems, turbopumps, dry pumps, booster pumps, leak detectors, rotary vane pumps, vacuum gauges and cryo pumps)
• Individuals who have the ability to develop strong customer relationships & promote Aftermarket sales and service
• Working knowledge of electronics, electrical systems and mechanical aptitude.
• Demonstrated sense of urgency to respond to customer requirements.

Other requirements

• Strong organizational, written and oral communication skills.
• Works independently with minimal supervision and is a self-starter.
• Basic computer skills and working knowledge of personal computer environments (i.e. Microsoft office, etc.).
• Valid driver’s license required

Physical Demand and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.

The employee must occasionally lift and/or move up to 20 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

This position requires very frequent travel, 60% of the position, often overnight or multiple days. Domestic and International

Scope of the Job

• 
  Geographical scope of the role: Domestic Travel, based Northeast US
• Interaction skills required for the role: Personable, verbal and written communication
• Internal and external factors which would impact this role: travel, weather, parts availability, etc.
• Pattern of work cycle: travel planning, prioritize work assigned, and no coordinating required.
• Money Measures – none currently
• People
  • The number of people reporting to the role (if any) – none currently
  • The number of people/functions to whom a service is provided – potentially entire customer base

LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veteran

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere!

Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team? Join us on our journey for a better tomorrow.