Field Restoration Technician Details

Field Restoration Technician

RESCON - North Haven, CT

Employment Type : Full-Time

Field Restoration TechnicianRESCON is a national leader in providing 24/7 emergency disaster restoration and reconstruction services for commercial and residential properties. We are a preferred service provider for the largest insurance companies because of our experience, integrity, and compassion. Whether dealing with water or fire damage, mold remediation, or other disaster we are committed to giving back what disaster took.

Summary of Responsibilities:
Working under general supervision, technicians respond to emergency situations in homes and businesses caused by water, fire, flood, soot, storm, mold, trauma and other emergency situations. Technicians are responsible for producing good quality restoration by meeting or exceeding accepted industry standards. Field technicians must recognize that they are representatives of the company and must conduct themselves in a professional, courteous manner and follow and/or enforce stated company policies and procedures.

Responsibilities include, but are not limited to:

• Perform field restoration activities including demolition, cleaning, emergency flood service, restorative drying, fire and smoke damage cleaning and deodorization, content cleaning, pack out and storage and other specialized cleaning.
• Ensure proper set-up and monitoring of equipment used to address the property’s restoration needs. Upon completion of jobs, picks up, cleans and returns equipment to the shop in a timely fashion.
• Ensure timely arrival for scheduled appointments with property owners/managers and other parties. Notifies customer in advance if the crew is running ahead of or behind schedule.
• Take appropriate steps to protect the customer’s property from further damage including, but not limited to, use of protective shoe covers and floor mats, sealing off areas to prevent the spread of dust and other materials, safe removal of furnishings, flooring, walls, etc.
• On a daily basis, ensures job tools and materials to be left onsite overnight are organized and placed in a secure location, that trash is removed and the property left as clean as possible.
• Perform field-remodeling activities including interior and exterior painting and finishing, light repairs and cleaning as needed.
• Complete measurements and drawings, takes photographs and completes folder documentation as outlined in systems and procedures including, but not limited to, policies and work orders.
• Clean and maintain RESCON tools, equipment and facilities including trash disposal, vacuuming and dusting workspaces, painting, set up tables and chairs as needed for meetings; dismantling, cleaning and reassembling field equipment and other similar tasks.
• Ensure work is completed according to measurements, specifications, drawings, plans or other production materials/instructions.
• Ensure health and safety procedures are strictly followed including but not limited to safe lifting, personal protective equipment, and chemical labeling.
• May interact with homeowners, property managers or other individuals while carrying out job responsibilities. Interactions should be conducted in a courteous and professional manner that reflects the customer service philosophy of RESCON.
• Proactively communicates issues and problems that may or are affecting completion of the job to the responsible Project Manager.
• Will attend periodic training and education development programs whenever available to improve skills, safety and overall value to RES.CON
• May drive company-owned vehicles.
• Provide after-hours emergency support as part of an on-call rotation.
• Perform all other duties as may be assigned.

• This is an entry-level position; experience in construction, painting and other related restoration services is a plus but not required
• High school or GED education a plus, particularly math skills
• Manual dexterity needed to perform tasks as well as an ability to lift goods or materials with or without assistance per OSHA guidelines.
• An ability to interpret and understand job work orders; ability to read English preferred
• Strong interpersonal communication skills preferred
• Knowledge of commonly-used concepts, practices and procedures within the restoration field a plus
• As our work takes us into the homes and businesses of others, successful passage of pre-employment and annual background checks as well as pre-employment physical and drug screen. Please note we also conduct post-accident drug screening.
• For operation of an RESCON vehicle, must possess and maintain an active driver’s license and pass a DOT physical as required by law.

• Typical work shifts are 7 a.m. to 3:30 p.m.; however, overtime may be required to meet project deadlines and to properly serve emergency events which occur on a 24/7 basis. Technicians are part of an on-call rotation with schedules being published at least quarterly.
• Work environments can vary depending upon the type of emergency situation is involved. Generally, work environments may be dirty, dusty, damp, wet, or smoke filled. Some positions involve trauma/biohazard cleanup. Appropriate personal protective equipment is provided in hazardous environments.
• Lifting 50+ lbs., bending, and stretching are common activities associated with this position. Use of back supports common.
• Use of eye and face protection devices such as masks and respirators common.
• Some use of information technology may apply such as use of cell phones, email or labor reporting software.