Field Operations Technician Details

Field Operations Technician

Crown Castle USA Inc. - Louisville, KY

Employment Type : Full-Time

Company Summary:

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology, and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.

Position Title: Field Operations Technician

Position Summary:

The Field Operations Technician is responsible for maintenance, lighting, upkeep, and equipment installation, for Crown Castle's most established type of communications infrastructure and most reliable way to deliver critical wireless coverage, Towers. You will maintain Tower sites, lighting, and equipment as well as network integrity and quality through preventative and remedial maintenance. You will document asset data and conduct audits to align with Company and regulatory policies.

Responsibilities:

• Ensure structural integrity and regulatory compliance for all assigned assets.
• Perform periodic inspections in accordance with company policies, standards and procedures. Identify and ensure that major inspection discrepancies are reported to management, corrected in a timely manner and that the field data they collect is entered into Crown Castle’s systems.
• Collect physical asset data in an efficient and cost-effective manner and follow standards related to getting this data into the database. Review data associated with assigned sites on a regular basis and report errors or discrepancies to management.
• Work effectively cross-functionally to identify and resolve compliance issues. Respond quickly and effectively to resolve NOTAM, monitoring system and network performance issues in accordance with company established policies, standards and procedures.
• Comply with and perform quality assurance programs as required.
• Keep Tower Operations Manager well informed regarding operational and maintenance issues associated with their assigned sites. Maintain and communicate a site problem list within trouble ticketing system including the resolution plans for each.
• Maintain documentation and maintenance records for each assigned facility.
• Monitor and report material usage in order to maintain adequate truck supplies.
• Provide immediate support service during emergency issues and incident response situations.

Expectations:

• Self-motivated individuals with a passion for learning, who can adapt quickly, communicate well, and enjoy working in a diverse team
• Structures and organizes own work to deliver individually on priorities and customer needs to drive results

Education/Certifications/Licensure:

• High School diploma or equivalent required
• Associates degree, two-year technical degree or equivalent experience/training strongly preferred
• A valid driver’s license required

Experience/Minimum Requirements:

• Two (2)+ years of experience working with radio transmitters, receivers, antennas, electronic theory, power and applications required
• Knowledge of wireless/telecommunications technologies and platforms
• Computer support, power experience and troubleshooting
• Prior maintenance/mechanical experience
• Demonstrate ability to communicate effectively
• Ability to manage work and prioritize effectively
• Crown Castle is a federal contractor and the COVID-19 vaccination is a requirement of employment by your start date to comply with Executive Order 14042.

Working Conditions: Works in the field with exposure to RF emissions, construction materials, noise, and wastes. Physical demands of lifting to 60 pounds, stooping, and climbing ladders. Travel required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)