Field IT Manager - RBD
Employment Type : Full-Time
Position Summary:
The Field IT Manager is responsible for leading the IT Support Specialists in day-to-day IT operations, working closely with the business to ensure each location is being attended to appropriately in terms of application and hardware support, and ensuring quality and cost efficiency of information technology sustainment and implementation activities. The Field IT Manager will contribute to evaluating technologies and the vision of both the business and IT.
Position Responsibilities may include, but not limited to:
- Direct and coordinate the Field IT team to ensure business operations are supported on a day-to-day basis.
- Visiting field locations as required: to support applications, selling and delivery systems and provide assistance with IT hardware, Telecommunications equipment and LAN/WAN equipment.
- Provide mentoring, training and technical direction to IT Support Specialists on new technologies and supporting applications and provide assistance with IT hardware, telecommunications equipment and LAN/WAN equipment.
- Establish performance and development objectives for staff (if applicable) and perform regular reviews of those objectives.
- Establish and maintain business relationships with local management.
- Tracking, monitoring and resolving individual and team support cases. Accurately routing unsolvable cases to the next tier of support.
- Contribute to the development of annual IT business plans regarding Field IT (equipment, staffing, projects, and support).
- Maintain 100% conformance to organizational hardware and software standards and 100% compliance with all corporate standard operating procedures.
- Keep abreast of new technologies and act as a consultant to the rest of IT and the business on new trends and opportunities.
- Work with internal and external resources that are required for successful projects or software maintenance.
- Establish or follow existing development and change control standards. Bridge the gap between business requirements and technical solutions to achieve optimal results.
- Responds to Customer Service referrals and managerial direction in order to resolve and maintain systems uptime.
- Other projects or duties as assigned.
Required Skills and Experience:
- BS in Business, Computer Science, Business Administration or Management Information Systems; or High School Diploma/GED and 8 years total work experience in Information Technology.
- Minimum of 5 years work experience in Information Technology.
- Minimum of 3 years of project management or people management experience, demonstrating leadership skills and a track record of successfully managing technical and functional staff on implementations and integrations.
- Strong management and development skills.
- Solid understanding of executing on projects and initiatives in a dynamic environment.
- Excellent verbal communication skills, including the demonstrated ability to listen and to communicate effectively and persuasively with individuals and in presentations to groups.
- Excellent written communication skills, including the demonstrated ability to clearly, concisely, and persuasively compose correspondence and narrative reports which communicate messages consistent with company policy to both internal and external audiences, using appropriate tone, grammar, and word usage.
- This position must pass a post-offer background and drug test.
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made. As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.