Employment Type : Full-Time
The Department of Family and Protective Services (DFPS) Office of Faith-Based and Community Engagement (FBCE) Performance and Public Awareness Coordinator reports to the Deputy Director of FBCE. This position evaluates program effectiveness by tracking performance measures and program goals. Plans, develops and implements a data collection and reporting process for the FBCE division. Develops, prepares and disseminates program activity and impact reports. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Cultivates and maintains relationships with internal communication team. Prepares and distributes a newsletter and outreach or public awareness campaign materials to agency partners and external stakeholders. Provides educational information to the public. Develops promotional strategies or plans. Collaborates with others in marketing activities. Evaluates public awareness campaigns and promotional strategies to ensure they match agency goals. Track, evaluate, and share results of public awareness efforts.
Develops detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope. Coordinate internal resources and third parties/vendors for the execution of projects. Measure project performance using appropriate systems, tools and technique. Manages mailbox and provides guidance on requests submitted for FBCE initiatives.
Represents the agency at meetings and conferences and serves on various workgroups, task forces and committees. Performs other duties as assigned. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Establishes and implements reporting requirements for oversight of program metrics and performance measures to ensure program performance standards are met. Plans, develops and implements a data collection and reporting process for the Faith-Based and Community Engagement (FBCE) division. Liaisons with other DFPS divisions to collect and track the data necessary to fully report the impact of the FBCE division. Develops, prepares and disseminates program performance and impact reports. (30%)
Coordinates public awareness initiatives and activities, research functions, and the development of various materials and communications regarding FBCE programs. Develops communications regarding FBCE accomplishments, agenda, or events for the public and stakeholders. Collects content, writes, formats and distributes an FBCE newsletter to both internal and external stakeholders bi-monthly. Prepares and/or edits organizational publications. Evaluates the effectiveness of public awareness initiatives and promotional strategies. Writes speeches and/or speaking points for FBCE Directors and agency executives. (30%)
Manages the FBCE mailboxes which connects agency case workers requesting specific needs for children, families and vulnerable adults with faith-based partners and volunteers. Responds to requests by approving them or seeking revisions when necessary. Provides guidance and supports technology platform functions and processes to improve overall user experience. (20%)
Directs activities of interns and volunteers. Establishes and oversees administrative procedures to meet objectives set by FBCE Directors. Evaluates the work of intern staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. (10%)
Represents FBCE at meetings, conferences, workgroups, task forces and committees. Performs other duties as assigned. Serves as a liaison for the program to agency staff and management, internal and external entities and stakeholders Creates project status presentations for delivery to internal and external stakeholders (10%)
Knowledge Skills Abilities:
Knowledge of local, state, and federal laws and regulations relevant to state government agencies and public social services.
Knowledge of agency programs and policies.
Knowledge of developing and managing public awareness and promotional campaigns.
Knowledge of applicable legal and confidentiality requirements.
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform via written, oral, and visual media.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill in written and verbal communications.
Skill in gathering and analyzing information.
Skill in working collaboratively and cooperatively with diverse groups.
Skill in managing multiple projects and competing priorities.
Skill in the use of computers, spreadsheets, databases, and Microsoft Office applications.
Ability to gather, assemble, correlate, and analyze facts.
Ability to prepare clear and concise reports.
Ability to work independently with minimal supervision.
Ability to make decisions and solve problems effectively.
Ability to establish and maintain effective working relationships with all levels of agency staff.
Ability to think creatively.
Registration or Licensure Requirements:
N/A
Initial Selection Criteria:
Bachelor's degree from an accredited college or university. Related work experience may substitute for the required education on a year for year basis with maximum substitution of four years.
Experience in public awareness work and communicating both orally and in writing.
Additional Information:
REQ 474650
MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.