Position Summary
The Facility Operations Assistant Manager assists the Operations Manager to deliver clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present.
Job Duties and Responsibilities
- Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities
- Responds to member feedback with urgency and provides follow up communication with solutions
- Assists the manager with monthly and annual budget recommendations
- Assists in training team members through providing on going training, coaching, counseling, and continuous feedback
- Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations
- Assists with the recruiting and interviewing for the Operations department
- Attends weekly department head, Operations department, and "all club" meetings
- Builds positive relationship with members while gathering feedback
- Coordinates and creates Operations staff schedules
Position Requirements
- High School Diploma or GED
- 1 year of customer service experience
- CPR/AED certification required within the first 30 days of hire
- Aquatic Facilities Operator Certification (AFO)
- Certified Pool Operator license (CPO) within 3 months of hire
Preferred Requirements
- Health and fitness operations experience
- College degree in business, hospitality, or related field
- Experience with building operations