Export Coordinator Details

Export Coordinator

Jillamy, Inc - Chalfont, PA

Employment Type : Full-Time

Description:

As a leading 3PL for 15+ years, we have the resources and know-how to manage the pick-up and delivery of product over the ocean, air and land no matter if it is international or domestic. Jillamy offers a full complement of freight forwarding solutions; including a customs brokerage as well as logistics, packaging and warehousing services. A fully-integrated transportation service network excelling in fulfilling our customers’ unique contract packaging, warehousing, shipping needs and capacity requirements, while ensuring reasonable costs and reliable deliveries. We have a warehouse footprint of over 1,000,000 square feet strategically located to major markets. Our food grade warehouses perform pick/pack, kitting, bagging, blister sealing, and provide cross dock capabilities. We offer a team-based environment that encourages leadership and resourcefulness, and rewards the “roll-up-your-sleeves, let’s get the job done” attitude.

General Summary of Position

Manages international exports by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the clients international supply chain: arranging International Transportation to align with our customers’ needs up to and including consulting, quoting, Vendor Management, Document verification, Tracking and Tracing. Shipment reporting to clients as well as the execution of all shipments.

Essential Duties

• Handling of ocean LCL and FCL Export Shipments.
• Booking of cargo and negotiation of rates with carriers.
• Shipment's pickup arrangements and planning.
• Conformity verification of all documentation at time of shipment preparation in compliance with US customs requirements.
• Building and maintaining good relations with carriers.
• Read, monitor and respond promptly to all incoming communications in order to properly manage and control daily operational issues.
• Verify bookings and get appropriate approvals when needed from overseas.
• Tracking and tracing of shipments from beginning to final destination.
• Timely and accurate billing of files.
• Review and approve supplier's invoices on a timely basis.
• Review and approve of overseas agent's remittance on a timely basis.
• Solving in a timely and business efficient manner customer complaints and implement measures to prevent them from reoccurring.
• Solving of internal and operation problems in a timely and business efficient manner in order to prevent service deficiencies and/or customer's dissatisfaction.
• Improving on an ongoing basis internal systems and procedures in order to excel in customer service and departmental efficiency.
• Other duties and projects as assigned.
• Follows Jillamy’s policies and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires knowledge of export industry and regulations.
• Minimum 1-2 years’ experience in ocean exports with International shipments.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations, and escalate to management when needed.
• Required computer skills; proficiency with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers. Able to learn new programs/systems quickly.

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Generous competitive benefits package, including Medical, Dental, Vision, Rx plans, Short Term & Long Term Disability Insurances, 401(k) plan with Employer Match, Voluntary Term Life/AD&D, Paid Time Off, Holidays, Direct Deposit, Annual Reviews, etc.

Interested candidates should apply online at https://recruiting.paylocity.com/recruiting/jobs/List/4919/Jillamy-Inc for immediate consideration. For more information, please visit our website at www.jillamy.com .

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, please advise Jillamy, Inc. Human Resources Department.