ExpoCare Customer Service Specialist Details

ExpoCare Customer Service Specialist

Expo Home Improvement - Carrollton, TX

Employment Type : Full-Time

ExpoCare Customer Service Specialist
Our company is seeking a Customer Care Coordinator to support our Operations. We are a fast-growing team that currently covers the DFW, Georgetown/Austin and San Antonio markets. The ideal candidate would bring OUTSTANDING customer service to all of our customers, ensuring them a seamless process on their home renovation project from start to finish~! This individual will be responsible for validating all sales contracts and ensuring compliance to company’s standards. They will also work with the homeowners at the beginning and conclusion of the projects to ensure Total Customer Care. This individual will also play a critical role on service calls and work with the Service Coordinators. Ultimately, the Customer Care Coordinator will be responsible for customer communications alongside the company’s project delegation
Job Responsibilities:

• Receives and validates all contracts to ensure detail compliance.
• Responsible for communicating all discrepancies to upper management
• Design and implements reporting to reflect performance of individuals and sales teams
• Cross train in Project Coordination as a backup
• Document and assist in training with Director of Sales
• Communicates with Production Manager any information received
• Primary contact for receiving phone calls to the branch office.
• All other duties as assigned

Job Qualifications and Skills

• Attention to detail
• Communication Proficiency
• Customer/Client Focus
• Technical Capacity

Window Expo and Bath Expo is a growing and reputable company based in Carrollton, Texas. Our company values caring, fun, passionate, and high energy team members with the highest integrity. Our owner, staff and professional sales representatives are committed to providing homeowners with the best possible solution for their bath or shower, window, patio, sunroom projects. We rely on our solid reputation, integrity, quality products, and experienced installers to help us continue to achieve our expansive growth in the Dallas-Fort Worth market.EEO Statement – Dietzler Ventures, Inc. is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforceThe employee’s signature below acknowledges understanding of the job description, recognizing that the description is not a full and exhaustive source of the duties of this position.