Experienced Automotive Service Advisor/Manager Details

Experienced Automotive Service Advisor/Manager

Kunes Mitsubishi of Madison - Madison, WI

Employment Type : Full-Time

Kunes Auto Group is looking for a CDJR Service Manger! Are you an Experienced Advisor with outstanding customer service skills? Are you an Experienced Service Manager looking for a change?

The Kunes Auto & RV Group is growing rapidly - we now have 34 locations. Kunes Auto Groups has been awarded Automotive News' BEST DEALERSHIPS TO WORK FOR 31 times over the past 7 years. That is not good enough for you? Well, you likely didn't know that only 100 dealers get the award every year.and this year we took 10 awards. We're a Christian organization dedicated to doing it right for our team members, customers, and communities. Seriously - this is a great company to work for. Competitive Pay Plans - YEP. A supportive environment - YEP. Tools you need to succeed - YEP! Come on - check us out - you won't be sorry!

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability offered by company with additional available
• Growth opportunities
• Employee vehicle purchase plans
• Saturday Lunches
• Family owned and operated
• Long term job security
• Discounts on products and services
• Highly productive shop
• Career advancement opportunities, promote from within
• Continued education, manufacturer hands on and web-based training
• Competitive wages

Responsibilities

• Greet customers and offer excellent customer service from reciept to release of their vehicles

• Assist customers in servicing, repairing, and explaining each service needed

• Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete

• Explain service being performed and keep the customer informed and updated throughout the service of their vehicle

• Stay up to date on new products, features, accessories and attending product training as required

• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

• Ensure that automotive work provided to customers meets company quality standards

• Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 2 years of experience as a service advisor

• Strong focus on providing excellent customer service

• Basic knowledge of computer programs including word processing and database tools

• High school diploma or higher education

• Basic mathematics skills to prepare and process bills and customer payment

• Clean driving record & valid driver's license

• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.