Executive Housekeeper Details

Executive Housekeeper

KMG Hotels - Olathe, KS

Employment Type : Full-Time

Join our team at the new Courtyard by Marriott in Olathe!
KMG Hotels is looking to hire an Executive Housekeeper.
Deliver the best service, quality, and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping Department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained and meet standards. Empower the housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.
DUTIES AND RESPONSIBILITIES:

• Control department costs and adjust as necessary; labor, supplies, materials, and other costs.
• Ensure department staff is trained in control procedures and outlined by internal audits, and that these procedures are consistently followed.
• Manage functions including interviewing, selection, training, performance reviews, pay, and recognition programs to maintain a skilled and motivated workforce.
• Maintain a positive, cooperative work environment between staff and management.
• Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
• Resolve employee grievances fairly and timely.
• Ensure employees fully understand performance standards, the review processes, and reward successes.
• Manage safety program to protect guests and employees and which meets OSHA requirement.
• Maintain physical product standards by routinely inspecting rooms, public areas, laundry facilities, and back of house areas to ensure the proper working conditions and departmental supplies are stocked at proper levels.
• Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
• Manage security procedures such as key control and lost and found.
• Monitors payroll and hours.
• Assures property operation meets internal audit standards.
• Coordinate with General Manager and maintenance team in the repair and maintenance program as related to guestrooms and public areas.
• Demonstrate positive leadership, which inspires employees to meet and exceed standards.
• Maintain neat, organized, and clean work areas.
• Maintain inventory of guestroom and housekeeping supplies including all month-end inventory.
• Promote employee empowerment.
• Report all unsafe conditions immediately.
• Attends, schedules, and conducts departmental meetings.
• Coordinates all the needs of the housekeeping department.
• Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
• Purchase all basic cleaning supplies, linen, and equipment.
• Conduct performance appraisals.
• Perform in the capacity of any person supervised to include cross-training.

• Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service-oriented demeanor is required. Candidates should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Ability to read and speak English. (Bi-lingual preferred).

Koshiya Management Group HotelsKMG HOTELS was founded in 2000 in New York State Laws. KMG HOTELS is owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company.Today, KMG owns and operates eleven national hotels, representing various franchises like Marriott, Hilton, Starwood, Inter Continental Hotels Group & Choice Hotels International, with over 1600 rooms. Several other properties are under development, with more projects scheduled in the near future. Throughout this incredible decade journey, the KMG Hotels have been exposed to rich and varied experiences in every sphere and facet of modern hotel development and management as owners, operators and developers.KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels.Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 500 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.