Executive Housekeeper Details

Executive Housekeeper

Aparium Hotel Group - Denver, CO

Employment Type : Full-Time

EXECUTIVE HOUSEKEEPER
Reports to: General Manager, Position is ExemptWHO WE ARE
Hotels done differently. It’s not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming and confident and always down for shaking up the status quo. Consistently moving the needle on what a hotel and social club can be, Clayton thrives on the counterculture spirit, constantly challenging what it means to gather and engage, while connecting guests to each other and what inspires them. With 63 rooms and over 5000 square feet of banquet and meeting space, the Clayton will provide an ideal setting for smaller groups looking for convene, converse, and celebrate. The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
WHO YOU ARE
If there was a test assessing someone’s attention to detail, you would score at a genius level. You’ve embraced your perfectionist side, so it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or peek in closets to see how they organize their linen and cleaning supplies. You know hospital corners aren’t just for hospitals, and the prefect crease on a bed sheet makes you smile. It doesn’t matter where you are, you can’t help yourself from refolding the bathroom towels. You understand that housekeeping appreciation is every day, and not just a week in September. You thrive on the excitement that comes from turning a room during the 3pm check-in rush. You can’t walk a hallway without picking up loose items, and your pockets are always full when you get home from work. Of course, you always have a microfiber at the ready, but you cannot go anywhere without your favorite multi-tool, because who has five minutes to wait for an engineer? THE ROLE
We are in search of an Executive Housekeeper for Clayton Members Club, opening in the spring of 2021! The Executive Housekeeper establishes and maintains the standard for the guest’s room experience during their visit to the hotel. As the leader of Housekeeping, you will oversee pre-opening and post-opening departmental planning, building a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork. Instead, your presence should be as regular on the floors as it is in the office to ensure innovative guest experiences. The Executive Housekeeper reports to the General Manager, working together on how to deliver remarkable service throughout all aspects of the department. It is critical the person in this position possesses a diverse knowledge of the Rooms Division and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. You lead the team through your collaborative approach—you understand that the ability to act as a soldier is as critical as being a general. WHAT YOU WILL DO

• Reinforce the company's Art + Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel
• Actively participant in the interviewing, hiring, training, scheduling, coaching, and motivating associates to create an environment that nurtures ideas and develops future talent for succession planning
• Ensure a sense of belonging for associates by upholding the company’s values and guidelines for a Respectful Workplace, Diverse, Equitable, and Inclusive environment, behaviors outlined within the Manager Code of Conduct, and Work Rules outlined the Associate Handbook
• Role model the company’s open-door policy and employee engagement practices, which makes the hotel a great place to work; demonstrate a positive work ethic and environment; consistently guide and monitor business ethics and good business practice; and perform other job-related duties as requested
• Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism. Encourage your team to find creative solutions in order accommodate guest requests whenever possible
• Observe conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel
• Work directly with outside contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long term partnerships
• Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs
• Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
• Act as a key partner with the Guest Services Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience
• Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates in order to create an environment that nurtures ideas and develops future talent for succession planning in the department
• Foster open lines of communication within the department by facilitating daily line ups, weekly Rooms leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns, while addressing the department’s key priorities
• Coach and mentor your team on development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
• Champion departmental and hotel wide initiatives and best practices (e.g., Perfect Room and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative
• Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
• Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer

WHAT YOU WILL NEED

• Six (6) years of Hospitality-related experience, with a minimum of three (3) years’ in a leadership role within upscale, lifestyle, or luxury hospitality companies
• Pre-opening experience as an operating department head preferred
• Proficiency of the English language in reading, writing, and verbal communication, Spanish or Creole language skills are a plus
• Adaptable interpersonal communication skills to address all employee levels of the hotel • Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
• May be required to work varying schedules that includes days, nights, weekends, and holidays

HOW YOU WILL LEAD

• Offer direct support for your team through one-on-one coaching, counseling, gentle correction, and constructive feedback
• Collaborate effectively with all departments in the hotel including Sales, Banquets & Catering, Engineering, Food & Beverage, and Culinary to provide an exemplary guest experience; be comfortable in debating ideas before implementing a decision that will impact operations property-wide, as we do not work in silos
• Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
• Highly analytical in thought and recommendations, with the ability to express a point of view in a respectful manner
• Engages others in general conversation tactics to build rapport quickly, with the ability to lead and adapt communication and presentation tactics to engage a wide range of audiences and stakeholders
• Approaches fact finding and discovery missions as a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed
• Can influence others to effectively drive results and take direction in order to execute on strategy through tactical methods; is comfortable prioritizing their work and that of others
• Prioritizes and organizes their own work when necessary by working flexible or extended hours to accommodate increased workload; can flex to the needs of an opening hotel and short-notice situations

Salary Range: $55,000 - $75,000
Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.