Position Overview
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Job Responsibilities
Planning
- Review, create and execute Exhibitor Order Forms, electrical and exhibitor booth diagrams/blueprints, and the ability to determine labor and material needs for events.
- Create and execute show load-in/ load-out plans for both Trade Shows and Production Companies.
Operations
- Timely and accurate setup, operation, and breakdown of required electrical power for general sessions, breakouts, computer labs, meal functions, entertainment events, exhibitors, decorators, and production companies.
- Build custom cables and assist in the fabrication of electrical components, as needed.
- Troubleshoot and solve power issues when they occur.
- Assist in the cross training of AV Technicians in the areas of power distribution.
Customer Service
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Maintain a positive relationship with all clients through effective communication.
- Meet with guests on site to ensure that their needs are met and the electrical setup is working properly.
- Monitor events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship and assists outside electricians when required.
Systems & Electrical Knowledge
- Gains understanding of company processes, follows procedures, and completes systems entry and paperwork accurately.
- Maintains a working knowledge of 110v-220v, single and three phase equipment, different connectors, power phases, amperages, and voltages.
- Understands the differences and/or European conversion to American power.
- Understands Power Generators, Transformers, and the meters and tools of the trade.
Job Qualifications
- High School Diploma is required.
- 2+ years of customer service or hospitality experience is preferred.
- 2+ years of audio-visual experience is preferred.
- 1+ years of working with Power Distribution Equipment.
- A valid driver’s license is required for team members in positions that may operate Company Vehicle.
Competencies
- Hospitality
- Responsiveness
- Professionalism
- Tech Savvy
- Collaborates
- Communicates Effectively
- Action Oriented
- Drives Quality Results
- Instills Trust
- Courage
- Safety Conscious
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.