Description
The Event Services Manager effectively and proactively monitors the daily functions of the Events Department. This is including providing support and guidance to the Event Services team, the Event Setup team, and communicating closely with all hotel departments to ensure a successful and effective event resulting in a positive guest experience. This position is heavy on the operations side of Food & Beverage. Candidates must have the desire & stamina to work long hours, work on their feet all day, walk the convention space daily, and assist with the execution of all banquet events. This is not a desk job.
Responsibilities:
- Supports and manages the Event Services department while working closely with the Food and Beverage Director and other hotel departments.
- Supervise, empower, lead, coach and motivate the Event Service team, including captains and servers, towards achieving exceptional guest service results and complete associate engagement.
- Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys.
- Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
- Responsible for proactively reviewing staffing and equipment needs.
- Responsible for ensuring coordination and execution of all events with Culinary, Stewarding and Event Setup.
- Responsible for maintaining a high energy, positive, professional appearance.
- Responsible for developing innovative and creative décor for banquet function space.
- Responsible for short and long term banquet functions in the front and back of the house.
- Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
- Manage facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions.
- Performing daily walk-throughs in banquet department and all function to ensure full compliance with Department of Health regulations and Hyatt standards.
- Perform other job-related duties as assigned.
Qualifications:
- Full-time management position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
- A true desire to understand and anticipate the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Strong organization skills
- Must be proficient in general computer knowledge
- Candidates should be extremely creative, innovative, detail oriented and organized
- Hotel experience in the areas of Food and Beverage or Rooms preferred
- Thorough understanding of all levels of banquet service
- Previous experience as an Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, engaging, effective communicator, strong developer and trainer and effective in providing exceptional customer service
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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Ruffin Riverfront Hotel, LLC is an Equal Employment Opportunity Employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.