Dynamic cosmetic surgery and dermatology practice in beautiful River North is looking for an Esthetics Coordinator with a can-do attitude to add to our growing team! You will be a working manager within our Esthetics department, which is currently a team of two. A minimum of 2-5 years in a Dermatology or Plastic Surgery setting with proven leadership experience is required.
Our office has a holistic learning environment with a strong emphasis on work-life balance. If you enjoy staying busy, the option to work 38-40 hours in 4 or 5 days per week, a positive working environment, monthly bonus opportunities, generous paid time off (PTO), please send your resume for consideration.
Please visit our website for more information about our practice: www.chicagodermatology.com
Esthetic Patient Care Duties:
Perform esthetic procedures as allowed by the Medical Director and State law including but not limited to:
- DiamondGlow microdermabrasion
- Dermaplaning
- PCASkin chemical peels / Proprietary chemical peels / ViPeels
- Deep pore cleansing / minor extractions
- Photodynamic therapy (PDT) for medical and cosmetic purposes
- Blu Light therapy
- Eyebrow shaping / tinting
- Lash lift procedure
- Basic waxing as required (upper lip, eyebrows, chin etc)
- Combination procedures
- Recommend skin care products or new products/services after reviewing patient Visia photos and notes
- Document an accurate and detailed esthetic visit in an EMR
- Able to enter a patient, schedule an appointment and create a quotation for services in NexTech EMR
- Educate patients and staff on the proper use of cosmetic and skin care products
- Respond to patient questions about esthetic procedures and products, as well as Cosmetic procedures performed at the office
- Contact new patients the day after their treatment to ensure they have no complications or to answer questions
- Cross-promote cosmetic procedures perfomed by esthetics to medical patients (and vice versa)
- Utilize the Canfield Visia Skin Analysis system to consult with and track patient outcomes, sell appropriate products and services
- Can color match make-up products
- Maintain contact information for all sales representatives
- Merchandizing products on shelves and keeping a tidy, well-stocked esthetic room
- Inventory receiving – unpack, stock and add to inventory in EMR system
- Manage product returns with retail store manager and associates
- Address patient concerns/adverse reactions to esthetic services and/or products
- Shadow providers in clinic to maintain knowledge and to ensure recommendations are in line with provider’s treatment.
- Maintain licensure in the state of Illinois and complete appropriate continuing education credits.
- Performs other duties as needed.
Administrative/Management Duties
- Facilitate new/ongoing training for all esthetic employees
- Esthetic recall management using NexTech, executed via phone, email or mail to ensure a high level of retention
- Create and update the esthetics portion of the all-staff monthly meeting notes
- Create bi-annual esthetic services comparisons report and review with Operations Manager, Practice Administrator and Director
- Maintain, update and create esthetic patient handouts, office materials and training materials
- Support the Retail Store Coordinator in scheduling staff training activities (in house or vendor sponsored)
- Support the Retail Store Coordinator in scheduling lunch and learns with product and procedure representatives
- Create work schedules for employees of the esthetic department, ensuring coverage at all times
- Maintain accurate timecards/PTO requests for employees of the esthetic department
- Oversee any necessary Microblading and tattoo (for ombre brow) inspections
- Report Weekly, monthly quarterly with analysis as required by Operations Manager, Practice Administrator and/or Director
- Perform Any NexTech database management required to run the department efficiently
- Create and maintain any Standard Operating Procedures for the department
- Ensuring estheticians are motivated and given tangible methods or promotions to hit and exceed bonus goals (individual and for the department)
Inventory
- Ensure appropriate level of back bar stock at all times, and maintain log in NexTech
- Review inventory stock weekly and monthly with Practice Administrator, Finance Coordinator and/or Director
- Create purchase orders for approval
- Inquire of vendors about sales/specials before ordering any supplies
- Work with Retail Store Coordinator to analyze and evaluate skin care products and skin care lines to discontinue or onboard
- Run and analyze quarterly product sales reports with Retail Store Coordinator to review with Operations Manager, Practice Administrator and/or Director
Marketing
- Assist the Marketing Team with any/all marketing duties/activities as required
- Work with Marketing Team to create ideas for monthly specials, esthetic events and outbound marketing to grow the Practice
- Build professional relationships in the area local to the Practice (and/or beyond)
- Attend in-office events (mandatory)
Requirements
- Effectively triage patients to obtain chief concern
- Excellent customer service, communication skills and general etiquette
- Ability to understand patient’s needs and concerns
- Ability to work both as a team member and indepently
- Use initiative with good judgement and outcomes
- Ability to manage multiple tasks simultaneously
- Organized with attention to detail
- Computer proficient. Preferred with electronic medical records (EMR) knowledge
- Proficient with medical terminology
Please send resume and cover letter. Please send Word or PDF files only.
Please do not call about this job. We look forward to hearing from you!
Job Type: Full-time
Job Location:
Required education:
- High school or equivalent
- Illinois State licensed esthetician or cosmetologist
Required experience:
Job Type: Full-time
Schedule:
Work Location:
Company's website:
- www.chicagodermatology.com
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place