Employment Type : Full-Time
Company Description The Fintech Scheduler is expected to schedule all shoppers for all Fintech projects and occasional Ad-Hoc projects in a timely manner to ensure the project deadlines are met, and to communicate with each shopper to make sure their shops are submitted promptly. A critical expectation of the Fintech Scheduler is their ability to manage time effectively, uphold quality standards, and collaborate as a team. The Fintech Scheduler represents Curinos’s brand which requires that each member conducts themselves in a professional manner when interacting with colleagues, mystery shopper panellists and Independent Contractors alike. Daily updates and frequent progress reports are expected from the Fintech Scheduler. Scheduling Coordination: Scheduling shoppers in a timely manner for the completion of mystery shops and coordinating last minute substitutions to meet project deadlines. Shopper Communication: Communicate with shoppers regarding initial scheduling, following up for shops not completed by assigned date, assistance with website issues, and answers to questions provided to the best of their knowledge. Making Videos: The Fintech Scheduler may occasionally be required to make recordings of application processes by screenshare with the shopper. PowerPoints: PPTs to be completed in a timely manner and to the Supervisor’s specifications. Project Monitoring: Monitoring each individual project regarding deadlines, requesting additional scheduling help when necessary, and troubleshooting issues with the Supervisor. Experience in market research project or fieldwork management, with financial services, technology, and/or user experience research being a strong advantage Excellent verbal and written communication skills A detail-orientated and highly organized individual who is willing to learn Ability to multitask, problem solve, and be flexible to work across multiple projects Skilled in usage of Excel, PowerPoint, and project management platforms We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.
Curinos provides actionable insight to help our customers make smarter decisions. We provide fund and wealth managers, traders, insurers, analysts, and investment and retail bankers with the intelligent advantage to make informed decisions, understand past trends, forecast future performance, drive profitability, and increase returns. The world’s top global financial institutions look to Curinos for our authority, precision and forward-focused analysis. We’re the world’s leading provider of fund management, wealth management, investment banking and retail banking market intelligence and competitive research.
Job Description
FINTECH SCHEDULER
Qualifications
Additional Information
Employee experience is very important to us at Curinos. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates, we are also flexible with different working patterns and prioritizes promotions internally.