Employment Type : Full-Time
State of Alabama Personnel Department P. O. Box 304100 Phone: (334) 242-3389 www.personnel.alabama.gov Continuous Announcement EMPLOYMENT SECURITY REPRESENTATIVE – 11408 Salary: $33,081.60 - $50,174.40 Revised Date: June 17, 2020 a Willingness Questionnaire regarding work in a call center environment. In order to be considered (selectively certified) for wish to have a guide mailed to you. responsible for late receipt of applications due to mail service or faxing malfunctions. THE STATE OF ALABAMA IS AN EQUAL OPPORTUNITY EMPLOYER Applicants hired by the State of Alabama on or after January 1, 2012 will be subject to the E-Verify process UNEMPLOYMENT COMPENSATION CALL CENTER OPERATIONS Some Employment Security Representative (11408) positions are located in an Unemployment monitored hours or more a day) phones, iPods, and electronic reading devices recorded p.m. without retaliating verbally STATE OF ALABAMA Telephone: (334) 242-3389 Fax: (334) 242-1110 State Personnel Director www.personnel.alabama.gov M E M O R A N D U M
64 North Union Street
Montgomery, AL 36130-4100
Fax: (334) 242-1110
Announcement Date: July 25, 2012
The Employment Security Representative is a permanent, full-time position with the Department of Labor. Positions are located
throughout the state. This is technical employment security work at the entry level involving interviewing, assessing, and referring
applicants to jobs and training, including applicants that meet local veterans’ employment program criteria; processing
unemployment compensation claims; auditing and adjusting employers’ accounts; or determining employer tax rates.
MINIMUM REQUIREMENT
• Bachelor’s degree in any area of college study from an accredited* four-year college or university
NOTES
one of these positions, this questionnaire MUST be completed and attached to the application.
(Public Law 107-288), codified under Title 38 USC, indicate that for these positions, preference must be given to qualified
veterans in the following order of priority: qualified service-connected disabled veterans and qualified eligible veterans. In
order to be considered (selectively certified) for one of these positions, applicants MUST complete the veteran’s preference
section on the Application for Examination form and include the required documentation.
ADDITIONAL REQUIREMENT
transcripts issued to students will be accepted. Photocopies of transcripts and faxed transcripts will be accepted. Information
obtained from the internet will NOT be accepted. You may request to have your school, or a third-party transcript service send
your transcript directly to the State Personnel Department at transcripts@personnel.alabama.gov. This email address is only
for educational correspondence. Any emails sent to this address by an applicant will be discarded. Official transcripts which
have been submitted for any state job after January 2, 2012, will remain on file in our system and will not need to be resubmitted.
You may call to verify.
EXAMINATION
• Open-Competitive to all applicants
HOW TO APPLY
• Complete an Application for Examination Form available at www.personnel.alabama.gov, the above address, or any Alabama
our policy for accepting post-secondary and advanced degrees
pursuant to Act No. 2011-535.
WILLINGNESS QUESTIONNAIRE
Compensation Call Center. Persons in these positions are responsible for taking telephone calls to assist
eligible individuals in receiving unemployment compensation benefits. In order to be considered
(selectively certified) for one of these positions, applicants must complete the questionnaire shown below
and attach it to their applications. Applicants who are not willing to work in this type of environment
are not required to complete this questionnaire. These applicants may still be considered for vacant
Employment Security Representative positions in other divisions, including those positions located in
Career Centers and in a central office located in Montgomery.
Are You Willing To:
YES NO
___ ___ work in a busy, potentially stressful, and structured call center environment
___ ___ work in an environment where arrival, break, and departure times are computer
___ ___ work overtime
___ ___ work holidays when required
___ ___ wear a headset for extended periods of time during the workday (i.e., for up to eight
___ ___ sit and remain stationary while remaining alert for extended periods of time
___ ___ enter data into a computer for extended periods of time
___ ___ work in an environment that prohibits personal electronic devices such as cell
___ ___ work in an environment where telephone calls and emails may be monitored and/or
___ ___ work an assigned shift that may start as early as 7:00 a.m. or end as late as 5:30
___ ___ calmly handle phone calls which may involve aggressive or hostile individuals
______________________________________
Print your name
_________________________________________________ _______________________________________
Signature Social Security Number
PERSONNEL DEPARTMENT
300 Folsom Administrative Building
Montgomery, Alabama 36130-4100
Jackie Graham
Alice Ann Byrne
Deputy Director
TO: Persons Interested in Continuous Announcements
FR: State Personnel Director
SUBJECT: Weekday Testing For:
Effective immediately the State Personnel Department will administer the written test for the
below job classifications each month on a selected Friday as follows:
Second Friday of the Month Fourth Friday of the Month
ASA I 10196 Account Clerk 10601
ASA II 10197 ES Representative 11408
ASA III 10198 Engineering Assistant I 20111
Retirement Counselor 10875 PEDS I 21231
Health Services Administrator I 40761 Financial Support Worker 50247
Driver License Examiner I 60410 Classification Specialist 50340
Individuals wishing to take the written test on a Friday must call the State Personnel Department
at 334-353-3492 to received instructions about the testing schedule. Candidates must have an
accepted application on file prior to making a reservation.
TEST CENTER SPACE FOR FRIDAY TESTING IS LIMITED SO APPLICANTS WILL BE
SCHEDULED ON A FIRST CALL/FIRST SERVE BASIS. WE WILL STOP TAKING
RESERVATIONS WHEN SEATING CAPACITY IS MET OR BY 10:00 A.M. SEVEN
WORKING DAYS PRIOR TO TEST DATE. CANDIDATES WILL BE SENT A CARD BY MAIL
AND MUST PRESENT THIS NOTIFICATION CARD AND A PICTURE IDENTIFICATION TO
BE ADMITTED TO THE TEST.
Friday tests will be conducted ONLY at the State Personnel Department Testing Center located at the
following address: State Personnel Test Facility
60 Commerce Street
4th Floor
Montgomery AL 36104
*NOTE: Friday testing will be offered in addition to the regular statewide testing conducted throughout
the year for these job classifications on Saturdays.