Employee Engagement Manager - Supply Chain Details

Employee Engagement Manager - Supply Chain

Wayfair - Erlanger, KY

Employment Type : Full-Time

Are you a team player and creative thinker with strong program and people management skills? Are you driven to create programming that supports our employees, driving eNPS and retention rates? Wayfair is looking for a Regional Employee Engagement Manager to join our Global Supply Chain Training Team.

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Supply Chain team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class supply chain network that allows us to delight customers by speeding up deliveries, adding services, reducing damage, and providing an exceptional in-home delivery experience. The Supply Chain Engagement Team focuses on our internal employees from their first days as a new hire throughout their entire Wayfair career- so that they can thrive as a Wayfairian and deliver outstanding customer experience to our customers.

The Regional Employee Engagement Manager is responsible for creating and deploying impactful engagement programs, employee events, and creating memorable experiences. As a member of the Supply Chain Global Workforce Support Team, you’ll champion a culture of excellence, safety, performance, belonging, and development. You will partner closely with the Supply Chain leadership team and other functional leaders, plus understand the voice of the employee, to identify opportunities that will help drive employee satisfaction, retention, and performance. It’s a fast-paced and influential role within a fun and high-energy team.

What You’ll Do

• Project manage engagement programs from creation to evaluation (e.g. like Career Pathing) to increase employee retention and promote a culture of inclusion, align on roles and responsibilities with partner teams for these programs
• Manage and standardize employee recognition programs and quarterly calendar of employee events that drive employee happiness and connection to the organization
• Plan and organize employee activities related to large organization events
• Provide leadership for and budget management for Engagement efforts at associated Supply Chain sites
• Partner with cross-functional teams (Talent Management, Corporate, Operations, etc) to ensure coordinated effort across the Global Supply Chain footprint (e.g., Employee Resource Groups, Diversity and Inclusion efforts, Community Involvement)
• Continually assess engagement program needs and develop new initiatives to ensure new creative ideas and thoughts are heard by our frontline teams

What You’ll Need

• Minimum of 3 years of program management or event planning experience
• Excellent written and verbal communication skills
• Ability to work cross-functionally and experience working with senior company leaders
• Strong project management and problem solving skills
• Attention to detail, with the ability to prioritize and meet deadlines
• Bachelor's degree, preferred
• Willingness to travel up to 25%

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.