Employment Type : Full-Time
CAREER DESCRIPTION EMAIL NOTIFICATION: Non-Management Benefits Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
ELIGIBILITY TECHNICIAN
In addition to performance-based merit increases, this position is scheduled to receive a 3.4% salary range increase on July 1, 2022.
Do you have what it takes to be an Eligibility Technician?
Watch video below to learn more about the position.
The County of Orange, Social Services Agency is seeking qualified candidates to fill current and future Eligibility Technician vacancies.
The Eligibility Technician positions will be assigned to any of the following programs:
Eligibility Technicians may be placed in Anaheim, Cypress, Garden Grove, Laguna Hills, Orange, Santa Ana or at temporary mobile/outreach locations.
If you are interested, we encourage you to apply immediately as this recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met.
Please click here for the Eligibility Technician minimum qualifications. Knowledge in the programs listed above is highly desirable but not required.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES:
In order to be successful for this position, candidates must demonstrate knowledge and/or experience in the following:
Technology
Documentation and Record Keeping
Client Focus
Case Management
Customer Service
Analyzing, Problem Solving and Critical Thinking
Conducting Interview
Handling Stress
Safety
TRAINING EXPECTATIONS
It is required that new Eligibility Technicians (ETs) complete mandatory training in a classroom setting or online. In Assistance Programs, newly hired ETs will be temporarily stationed at a regional office and will be trained via job shadowing until they are scheduled to attend the mandatory training.
WORK ASSIGNMENT, SCHEDULE and VACATION/TIME OFF REQUEST EXPECTATIONS
Both work assignment and schedule will be determined based on the needs of the department. Vacation/time off request is not permitted while in training, however, the department will evaluate requests on a case-by-case basis.
SPECIAL QUALIFICATIONS
Candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) - In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.
WHAT TO EXPECT
Candidates are encouraged to take practice tests which can be accessed online at https://www.shldirect.com/en/practice-tests .
Note to Candidates who recently applied and had taken the online assessment from previous recruitment:The Online Assessment has a 180-day test-taking restriction. If you've taken this test or a similar test in the last six months, you may only be required to take a portion of the test or won’t be required to take it at all. However, you will still need to login to the test to check whether or not you’ll need to take part of or all of the test.
Veterans Employment PreferenceThe County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. ADDITIONAL INFORMATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included on your application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS:
For specific information pertaining to this recruitment, please contact Linda Crater at (714) 245-6123 or Linda.Crater@ssa.ocgov.com .
EEO INFORMATIONOrange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays-we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.