Employment Type : Full-Time
Job Summary: Stella Maris is a growing detox facility in the NEO area. We are a campus of hope that believes in second chances and creating progressive inclusive spaces. As an EMR Specialist, you'll have a chance to immediately impact the growth of the Quality Assurance team. This role is most ideal for a nurse seeking to transfer into an administrative position, however, we are open to exploring candidates with alternative backgrounds. Salary for this role is dependent upon experience and active credentials. Duties & Responsibilities: · Respond to e-mail and telephone support requests from staff · Meets with users to resolve, if possible, or to acquire details of the issue to conduct further analysis and to work with Software Vendor to achieve resolution · Add, delete, or edit new forms as need is determined by key agency clinical staff · Use deductive problem-solving skills to investigate and solve a broad range of software issues · Analyze each support request for the root cause, determine if the issue could be prevented by changes in the software and outline change recommendations · Act as a backup liaison between agency EMR users and Software Vendor · Help test fixes provided by Software Vendor and monitor utility · Analyze and make recommendations regarding application enhancements, user support needs, and improving customer satisfaction · Set up all new employees in EMR system · Provides effective training for all new employees to maximize the use of EMR software · Develop new Software training materials for staff · Facilitate Software updates and testing new releases of software products · Develop a working relationship with current Software Technical Support Team (Director of Finance and QA Director) · Complete chart checks for completeness of records · Provides ad hoc reporting as needed and requested by management · Sends retro-views to adjudicate claims · Comply with all requests for medical records in accordance with all completed release of information forms Qualifications: · Associates Degree · RN or LPN, with RN, preferred · Excellent technical support or customer service skills · Excellent computer and networking troubleshooting skills · Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of staff · Interpersonal communication skills · Ability to effectively communicate technical information in non-technical terms · Able to work independently and efficiently meet deadlines · Able to respond promptly and professionally to email, phone calls, and other electronic communications · Self-motivated, detail-orientated, and organized · Ability to cultivate positive working relationships with software vendors(s) and coworkers · Advanced knowledge of Internet Explorer and web-based applications · Ability to insure software compliance accrediting bodies and local, state, and federal standards guidelines (e.g. HIPPA/42CFR, part 2) Stella Maris celebrates diversity and is committed to creating an inclusive environment for all employees. Please note- previous clients that have not met at minimum one year post-treatment with us are unable to be considered for this position. Additionally, conditions of hire for all positions at Stella Maris are dependent upon successfully passing a drug and background test. Job Type: Full-time Pay: $19.50 - $30.00 per hour Benefits: Schedule: Work Location: Work Remotely: Work Location: One location