Employment Type : Full-Time
We are looking for an eClinicalWorks (eCW)Superuser to develop and implement a successful and effective training program for the use of eClinicalWorks electronic health record (EHR) system. As an eCW super user this individual will configure and enable functionalities within eCW to assist users with tracking and maintaining clinical care of our patients. The individual will ensure that all users for all levels are optimizing the systems functionality. A key purpose of this position is to ensure that all users are trained and equipped to provide excellent clinical care through the utilization of eCW. This individual will develop training and facilitate training strategies and plan initiatives working with clinical, patient access, and others to optimize the system.
Responsibilities:
Maintain EMR superuser status
Work with users to define system requirements for data elements and successful integration into workflow.
Ensure consistency of methods and practices at each site
Assist to perform workflow analysis of healthcare provider activities and translate into optimal system design and content for outpatient and multispecialty practices.
Facilitate with the practice team members in the specification and design of the eCW for order management, clinical data repository, documentation, clinical pathways, and clinical and operational decision support.
Work with educational resources to develop training curriculum and end-user documentation and learning aids.
Act as an expert resource to the staff by anticipating and identifying educational, procedural, and functional problems associated with the daily use of the eCW.
Train, educate, and instruct clinical users on features, operation, and usage of software systems. Assist staff in making the transition from current to automated systems processes.
Manage, trouble shoot, apply resolution and provide prompt feedback to end users on Service Requests.
Deliver training in a group classroom setting, online, or on a one-to-one basis.
Participate in developing training and web-based training curriculum.
Assist with the development and maintenance of education tools including reference tools, practice exercises, and assessments utilizing a variety of formats.
Able to advise end-users, including Practitioners and others concerning the purpose, features, functions, and uses of applications.
Participate in assigned workgroups to assist with workflow observations and recommendations.
Participate in determining appropriate training for new functionalities/workflows based on needs and objectives.
Participate in the analysis of potential application modifications, upgrades, replacements, or additions that result from changing business conditions or availability of new technology.
Conduct functionality application testing and completion of test plans.
Assists in the personalization of systems
Maintain expertise and competence in the assigned software applications.
Maintain appropriate instructor manuals, training materials, and job aids.
Develop and implement Train the Trainer programs to Super Users
Qualifications:
Associate degree or certification equivalent
1 Year applicable experience