eCommerce Operations Manager Details

eCommerce Operations Manager

Lasko Products, LLC - West Chester, PA

Employment Type : Full-Time

Ecommerce Operations Manager

Lasko was founded as a family-owned operation in Philadelphia, PA in 1906. Since then, it has grown into a global organization and market leader in home comfort products. As a company committed to producing high-quality goods, Lasko is constantly evolving and innovating to meet the demands of its customers. The Lasko family of brands also includes Air King Limited, B-Air, BlueDri, and Guardian Technologies.

If you want to work for a values-driven company deeply dedicated to its employees and customers, we want to hear from you! Our employees are our most valued resources, so we’re looking for hands-on team players that want to make a significant contribution to our team’s success.

At a high level, the Ecommerce Operations Manager is responsible for the day-to-day management of Ecommerce Operations across multiple customer accounts and platforms. This role is a cross-functional role that requires a high-degree of interaction between Sales Support, Operations, and Logistics.

Ecommerce Operations Manager Job Responsibilities:

• Collaborate with Ecommerce and Operations teams to establish forecasts and manage day-to-day operations to ensure on-time and in-full order processing
• Manage Amazon replenishment POs, charegebacks, and inventory positions
• Monitor inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines
• Work with internal fulfilment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
• Liaise with customer service teams to proactively approach projects pre and post fulfilment, insuring they have the latest details to work from to provide exemplary customer experiences
• Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
• Establish operational KPI targets and performance against them
• Manage 3rd Party Selling platforms and operations toolsets

Ecommerce Operations Manager Qualifications/Skills:

• 4-year degree in Business, Supply Chain, or Information Systems or related degree
• 3-5 years Supply Chain experience in an eCommerce setting
• Strong knowledge of Amazon Vendor Central / Seller Central
• In-depth knowledge on forecasting models, inventory management, and supply chain processes
• Fluency in advanced Excel functions and data management
• Ability to identify and prioritize operational challenges with solutions to improve output

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)