Employment Type : Full-Time
The Patient Engagement Specialist is responsible for working with, and coordinating, various facility teams to ensure an appropriate length of stay for each patient, prevent premature discharges, educate all new patients on the benefits and expectations of treatment and provide liaison services between patients and staff when need (making connections). Work schedule Sunday to Wednesday or Wednesday to Saturday, encompassing the hours of 10am to 10pm on the weekends and a total of 28 hours on the three weekdays inclusive of 1pm to 9pm. Specific Responsibilities: * Maintain the against advice discharge rate at less than 15%. * Meet with all patients within 24 hours of admissions and lead the new patient orientation process. * Facilitate at least two daily support/inspiration/education groups to new and high-risk patients. * Meet with all patients again at step down from detox to residential LOC. * Meet individually with all detox only patients in coordination with the clinical team to work to extend length of care as appropriate. * Meet with high-risk patients individually and in small informal groups daily with the goal of developing working relationships and further engaging them in treatment. * Assist in patient care with a focus on actively engaging patients in daily treatment, assimilating patients to the RCA community and preventing against advice discharges. * Coordinate the against advice discharge process. * Communicate updates regarding all high-risk patients to the clinical team on a nightly basis. * Assist the clinical team with family engagement and education. This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience: * Preferred supervisory experience in a health/human service-related field but must have at least 6 months experience in a health/human service-related field for consideration. * Excellent organizational skills and the ability to prioritize workload. * Thorough knowledge of the 12 steps, MAT options, family engagement and the patient experience. Competencies: Customer Service: Demonstrates concern for meeting internal and external customers' needs in a supervisor that provides satisfaction for the customer within the resources that can be made available. Impact and Influence: Works effectively with and through others including those whom there is no formal authority over. Project Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality. Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time actively working with patients and alumni. Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected