e-Commerce Clerk Details

e-Commerce Clerk

Kroger - Muncie, IN

Employment Type : Full-Time

Company Name: Pay Less
Position Type: Employee
FLSA Status: Non-Exempt

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Ability to work without supervision
• Ability to read shelf tags

Desired Previous Experience/Education

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
  

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: Midwest

States: Indiana
Keywords:

Jobs at Payless: Payless opened their first store in 1947 in Anderson, Indiana. The Kroger Co. acquired the Payless Stores in 2000. Today we have a total of 7 Payless stores located in Anderson and West Lafayette, Indiana. Payless is known for their support of the communities they serve, especially the Little 500 festival. Last year the Payless stores raised $25,000 during Little 500 festival.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: IN || Muncie || 1500 W McGalliard Road || 47304 || Pay Less || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None